Maryellen Loes
Flagstaff,AZ
Summary
Experienced community assistant, effective at multitasking and prioritizing work to successfully handle tenant and business needs. Proven skills in recordkeeping, contract management and tenant relations, and using advanced software. Manages files, data and contacts smoothly to stay on top of prospect contacts and current community demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Community Assistant
American Campus Communities
08.2023 - Current
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals- has over $1,000,000 in lease sales.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Increased mobile sales by developing innovative and customer-focused sales strategies.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Assisted in managing social media accounts to engage residents effectively while showcasing upcoming events and initiatives.
- Managed digital and physical office records and used Salesforce tools to track trends and report on metrics.
- Efficient in call campaigns
Sales Associate
Victoria's Secret & PINK
05.2023 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
BSBA - Business Information Systems
Northern Arizona University
Flagstaff, AZ05.2026
Skills
- Computer Literacy
- Customer Service
- $1,000,000 in Apartment Sales
- Salesforce Proficiency
- Advanced Excel Skills
- Event Planning
- Social Media Management
- Teamwork and collaboration
Timeline
Community Assistant
American Campus Communities
08.2023 - Current
Sales Associate
Victoria's Secret & PINK
05.2023 - 08.2023
BSBA - Business Information Systems
Northern Arizona University
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