Mary Ellen Rosas

• Provided excellent customer service by assisting shoppers with locating products, answering inquiries, and resolving complaints efficiently and professionally.
• Restocked tables & ???????, maintained clean and organized displays, and ensured product availability in accordance with merchandising standards.
• Adhered to company policies, safety guidelines, and loss prevention procedures.
• Implemented efficient restocking methods to reduce downtime during peak hours.

PURCHASING AGENT

• Managed vendor relationships to optimize purchasing processes and ensure timely delivery of goods.
• Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
• Maintained complete documentation and records of all purchasing activities.
• Ensured timely delivery of materials through effective planning and coordination with suppliers.

STOCKER

• Organized and restocked merchandise to ensure optimal inventory levels and product availability.
• Collaborated with team members to streamline stocking processes, enhancing overall efficiency.

INVENTORY CONTROL

• Maintained cleanliness and safety standards in stock areas to promote efficient workflow.
• Contributed to higher sales figures through effective merchandising strategies and inventory control.

SHIPPING & RECEIVING

• Oversaw shipping and receiving operations, ensuring timely and accurate processing of shipments.
• Streamlined inventory control processes for improved accuracy and organization.
• Implemented process improvements, enhancing overall efficiency in shipping logistics.

CUSTOMER SERVICE

• Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
• Trained new staff on company policies and customer service protocols.
• Streamlined communication between departments to improve response times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.