Mary Ellen Southwick
Mesick,MI
Summary
Organized and dependable candidate who consistently manages multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. Demonstrated dedication and a track record of meeting company goals through consistent and organized practices. Thrives under pressure and excels at adapting to new situations and challenges, always striving to enhance the organizational brand. Strong organizational skills, hardworking, and passionate job seeker ready to contribute to the team's success in achieving company goals. Reliability, excellent communication, and good judgment make an asset to any organization.
Overview
14
14
years of professional experience
Work History
Department Assistant/Scheduling Coordinator
Munson Graduate Medical Education
03.2022 - Current
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Coordinated meetings and events, ensuring smooth logistics and maximum attendance.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 30 employees to comply with predetermined company guidelines.
Financial Services Counselor
Munson Healthcare
03.2015 - Current
- Assist patients without healthcare coverage to find resources, services and assistance needed.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Documented all gathered information and details from discussions with patients to assist in applying for Medicaid and Financial Assistance programs through Hospital.
- Worked with patients in looking at plans and applying for Healthcare programs through Healthcare.gov
- Trained all new financial counselors for past 5 years.
- Assists current coordinator and department manager.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Used coordination and planning skills to achieve results according to schedule
Insurance Verification Representative
Munson Healthcare
03.2014 - 03.2015
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed patient cases per week and verified insurance coverage information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Communicated verification and authorization status updates with department to facilitate decision-making for patient admissions and insurance coverage.
- Reviewed patient charts per week and verified insurance coverage information
Administrative Assistant / Sales Assistant
Bradley Teets Investment Services
03.2011 - 05.2012
- Prepared and drafted all outgoing correspondence in timely manner.
- Collaborated with Human Resource department to ensure efficient office environment. Oversaw
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to foster office efficiency
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
High School Diploma -
Mesick High School
Mesick, MI05.1986
Skills
- Administrative support
- Schedule management
- Attention to detail
- Employee training and
- Development
- Patient charting
- Insurance eligibility verification
- Patient scheduling
- Strong organizational skills
- Excellent communication skills
- Strong client relations
- Energetic work attitude
- Customer service
- Multi-line phone usage
- Adaptability
File Management
Expense Tracking
Data entry expertise
Document Preparation
Meeting Scheduling
Proofreading abilities
Calendar Management
Presentation Development
Filing and data archiving
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Active Listening
Effective Communication
Timeline
Department Assistant/Scheduling Coordinator
Munson Graduate Medical Education
03.2022 - Current
Financial Services Counselor
Munson Healthcare
03.2015 - Current
Insurance Verification Representative
Munson Healthcare
03.2014 - 03.2015
Administrative Assistant / Sales Assistant
Bradley Teets Investment Services
03.2011 - 05.2012
High School Diploma -
Mesick High School
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