Summary
Overview
Work History
Education
Skills
Timeline
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Mary Shaffer

Winchester,KY

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

13
13
years of professional experience

Work History

Director of Operations

Benjamin Deaton Interior Design
Lexington, KY
12.2022 - 02.2024
  • Optimized processes to lower expenses
  • Directed operational activities across various units
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed training programs for new employees as well as existing staff members.

Retail General Manager

Visonworks
Braintree,Ma/Richmond, KY, MA
07.2018 - 11.2022
  • Developed and implemented strategies to increase sales and customer satisfaction.
  • Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
  • Recruited, trained and supervised staff members in customer service and product knowledge.

  • Ensured compliance with all company policies and procedures.
  • Analyzed financial statements to identify areas of improvement.
  • Evaluated employee performance and provided feedback on a regular basis.
  • Resolved customer complaints in a professional manner while maintaining high customer satisfaction levels.
  • Provided leadership during times of change or crisis situations within the store environment.
  • Established effective communication systems between departments to ensure smooth workflow.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.

Restaurant Manager

Carmine's Italian Kitchen
S. Dartmouth, MA
02.2015 - 03.2017
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Area Manager

LaZBoy Furniture Gallery
Nashua, NH
03.2011 - 01.2015
  • Reviewed inventory levels and product mix consistently.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Organized promotional activities such as special events or discounts campaigns in stores.

Education

Bachelor of Science - Accounting and Finance

Michigan State University
East Lansing, MI

Associate of Arts - Interior Design

Granite State
Manchester

Skills

  • Process Improvement
  • Risk Mitigation
  • Strategic planning and execution
  • Leadership training
  • Strategic Planning
  • Process Improvements
  • Operations Oversight
  • Business Management
  • Operational Efficiency
  • Performance Analysis
  • Employee Development
  • Customer Service Management
  • Financial Oversight
  • Business Leadership

Timeline

Director of Operations

Benjamin Deaton Interior Design
12.2022 - 02.2024

Retail General Manager

Visonworks
07.2018 - 11.2022

Restaurant Manager

Carmine's Italian Kitchen
02.2015 - 03.2017

Area Manager

LaZBoy Furniture Gallery
03.2011 - 01.2015

Bachelor of Science - Accounting and Finance

Michigan State University

Associate of Arts - Interior Design

Granite State

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Mary Shaffer