VetsPet, Avimark, Cornerstone, DVMax, EyzVet and Pet resort softwares, Gingr and Atlantis
Mary Ellen Teague
Summary
Highly skilled and enthusiastic Veterinary Hospital Manager(CVT) and leader with over 30 years experience supporting dynamic teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
5
5
Certification
Work History
Veterinary Hospital Manager
Julington Creek Animal Hospital
10.2018 - Current
- Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Encouraged continued professional development among staff members through educational resources; promoting certifications relevant to their roles.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective pharmacy management.
Senior Veterinary Technician
Julington Creek Animal Hospital
08.2017 - 10.2018
- Enhanced patient care by efficiently performing diagnostic tests and accurately interpreting results.
- Assisted veterinarians in surgical procedures, ensuring patient safety and optimal outcomes.
- Provided compassionate care for hospitalized patients, monitoring vital signs and administering medications as prescribed.
- Streamlined communication between clients and veterinarians, maintaining detailed medical records for accurate documentation.
- Collaborated with the veterinary team to develop treatment plans for patients, resulting in improved health outcomes.
- Educated pet owners on preventive care measures, promoting overall pet wellness and reducing instances of common health issues.
- Trained junior veterinary technicians on clinical protocols and best practices, fostering a collaborative work environment.
- Contributed to a positive client experience by providing timely updates on patient progress during appointments and hospitalizations.
- Performed radiographic imaging studies with precise positioning techniques to aid in accurate diagnosis of various conditions.
- Administered vaccinations according to established guidelines, protecting pets from preventable diseases.
- Supported practice growth by participating in community outreach events such as vaccination clinics or educational seminars.
- Developed strong relationships with clients through excellent customer service and empathetic communication, fostering client loyalty.
- Triaged incoming patients to determine treatment needs and urgency of care.
Barn Manager/ Head Trainer
Liberty Tree Farm
06.2013 - 01.2017
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
- Oversaw training programs for both horses and riders, ensuring consistent progress towards goals.
- Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Monitored overall health and well-being of 20 + horses, paying attention to signs of concern.
- Trained and supervised 10 + barn workers in animal care procedures, maintenance duties and safety precautions.
- Instructed 50+ group and private riding lessons for beginner and intermediate students, boosting overall revenue
- Utilized veterinary experience to administer medications as needed by PO, IM, IV methods.
CVT/Team Leader
Acton Emergency
08.2012 - 03.2014
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
CVT
Chelmsford Animal Hospital
03.2009 - 08.2012
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Veterinary Technician/CVT Satellite Manager
McGrath Animal Hospital
08.1991 - 03.2009
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Trained and mentored other CVT staff.
- Ordered and maintained pharmaceuticals, diets and other hospital supplies based on needs.
Education
Certificate - Veterinary Practice Management
Penn Foster
Remote05.2024
Associate of Science - Sonography
Middlesex Community College - Bedford
Bedford, MABachelor of Science - Animal Sciences
University of Massachusetts Amherst
Amherst, MASkills
- Conflict Resolution
- Strategic Planning
- Time Management
- Policy Development
- Interpersonal Skills
- Recruitment and Hiring
- Professional Networking
- Payroll Administration
- Critical Thinking
Certification
- Certified Veterinary Technician (12 CE hours annually)
- Massachusetts Riding Instructor
- Veterinary Practice Management (projected for 5/2024)
- Class IV Laser Certification
- Phovia Light Therapy Certified
- VTS-Nutrition
Affiliations
- AKC Confirmation, Obedience, and Agility competitions
- Memeber of the National Labrador Retriever Club
Software
References
References available upon request.
Timeline
Veterinary Hospital Manager
Julington Creek Animal Hospital
10.2018 - Current
Senior Veterinary Technician
Julington Creek Animal Hospital
08.2017 - 10.2018
Barn Manager/ Head Trainer
Liberty Tree Farm
06.2013 - 01.2017
CVT/Team Leader
Acton Emergency
08.2012 - 03.2014
CVT
Chelmsford Animal Hospital
03.2009 - 08.2012
Veterinary Technician/CVT Satellite Manager
McGrath Animal Hospital
08.1991 - 03.2009
Certificate - Veterinary Practice Management
Penn Foster
Associate of Science - Sonography
Middlesex Community College - Bedford
Bachelor of Science - Animal Sciences
University of Massachusetts Amherst