Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Ellen Wygas

Tucson,AZ

Summary

Proactive and detail-oriented professional with a proven track record at Aspire Allergy & Sinus, enhancing customer satisfaction through exceptional front desk services. Skilled in data entry and customer service, I streamlined appointment scheduling, significantly reducing double bookings. Demonstrated ability to maintain high productivity in fast-paced environments, fostering positive guest experiences and team relationships.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Aspire Allergy & Sinus
05.2011 - Current
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Front Office Medical Assistant

Arizona Institute of Business And Technology
Tucson, AZ
07.2000

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Data entry
  • Appointment scheduling

Timeline

Front Desk Receptionist

Aspire Allergy & Sinus
05.2011 - Current

Front Office Medical Assistant

Arizona Institute of Business And Technology
Mary Ellen Wygas