MaryEllen L Grace
Lake in the Hills,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth
Overview
22
22
years of professional experience
Work History
Patient Services Representative
Northwestern Medicine
03.2024 - Current
- Addressed patient concerns promptly, improving overall satisfaction and experience
- Verified insurance eligibility and coverage for patients
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments
- Entered patient demographic and insurance data into electronic medical record system
- Stayed calm under pressure to and successfully dealt with difficult situations
Realtor
NWS Real Estate
04.2018 - 12.2020
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Communicated with clients to understand property needs and preferences
Project Analyst
Imperial Woodworking
01.2016 - 03.2017
- Reported to Vice President, Finance
- Managed construction project financial details for high-end construction contractor
- Supported team of six Project Managers to manage accounts receivable for multiple construction projects in excess of $1MM
- Responsible for billing schedule for assigned projects, documenting job change orders, preparation of job contracts, waivers and certificates of insurance
- Championed Timberline project management database and developed dashboard reporting summaries for receivables
Accounts Receivable Manager
C Squared Systems
03.2014 - 04.2015
- Managed accounts receivable for AT&T, key client with multiple ongoing projects and revenues exceeding $10MM
- Led project to develop and document best practices for client invoicing
- Collaborated with cross-functional finance and sales team members to reconcile invoicing
- Responsible for communication and management of invoices, financial statements and reporting
- Supervised and trained to new team members
- Provided outstanding customer service to clients
Accounting Assistant/Office Manager
Trux Trailer & Tractor Repair
06.2009 - 01.2014
- Oversee front-office operations and provide impeccable customer service
- Responsible for processing payroll and budget reporting
- Utilized Quickbooks to manage Accounts Receivable/Payable, client billing and issuing receipt of payment
- Reviewed staff timecards to ensure that employees working hours were correctly recorded and completed
- Created and maintain spread sheets in Excel for daily use
- Complied with established internal controls and policies
Performance Improvement Specialist
Bakersfield Heart Hospital
03.2004 - 02.2009
- Prepared complex reports for CATH Lab, Radiology Dept., Day Patient Dept., and Radiation Safety Committee, ensuring full compliance requirements and meet deadlines
- Assisted multiple Case Managers, Team Leads, and Vice President
- Data collection on CABG and cardiac catheterization procedures
- Responsible for selecting and assisting in interviewing of medical equipment vendors within budgetary limits
- Analyzed patient charts, conducted blood and hygiene audits for Quality Assurance/Risk Management
- Handled confidential and sensitive information per HIPPA regulations
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Data entry and staff scheduling for nursing administration to ensure complete coverage for multiple departments and shifts
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Part of patient and employee satisfaction committee to address patient care and employee retention
- Created dashboards to monitor and track key performance indicators
- Assisted in training Medical Records staff EMR system
Education
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT03.2023
Skills
- Critical thinking
- Problem solving
- Collaborative
- Written and verbal communication
- Time management
- Microsoft Office Suite
- Creative thinking
- Organizational
- Professionalism
- Interpersonal
- Adaptability
Accomplishments
- NM Academy Group Mentorship Program
- NM Professional Development
Timeline
Patient Services Representative
Northwestern Medicine
03.2024 - Current
Realtor
NWS Real Estate
04.2018 - 12.2020
Project Analyst
Imperial Woodworking
01.2016 - 03.2017
Accounts Receivable Manager
C Squared Systems
03.2014 - 04.2015
Accounting Assistant/Office Manager
Trux Trailer & Tractor Repair
06.2009 - 01.2014
Performance Improvement Specialist
Bakersfield Heart Hospital
03.2004 - 02.2009
Bachelor of Science - Healthcare Management
Western Governors University
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