Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mary Ellica Geib

Ruskin

Summary

Compassionate and motivated administrative professional with a strong background in customer service and office operations, seeking to transition into a direct patient care role. Currently beginning nursing school, with a deep interest in building hands-on experience in healthcare through entry-level opportunities. Known for excellent communication, organizational skills, and a calm, supportive demeanor - well-suited to fast-paced clinical environments. Eager to contribute to patient well-being while gaining practical experience to support future nursing goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

Defy Medical
02.2025 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.

Treatment Plan Coordinator

SmileLYNN Pediatric Dentistry
03.2023 - 01.2025
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.

Customer Service Representative

Publix
12.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
05-2019

Skills

  • Adaptable to change
  • Strong organization
  • Patient safety
  • Patient care excellence
  • Professional bedside manner
  • HIPAA compliance

Languages

Tagalog
Native or Bilingual

Certification

Basic Life Support Certification (BLS)

Timeline

Patient Services Coordinator

Defy Medical
02.2025 - Current

Treatment Plan Coordinator

SmileLYNN Pediatric Dentistry
03.2023 - 01.2025

Customer Service Representative

Publix
12.2021 - 04.2023

High School Diploma -

East Bay High School

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