Maryen Jackson
San Antonio
Summary
Dedicated Bank Officer with a strong customer service orientation, recognized for streamlining loan processing and enhancing customer satisfaction through tailored solutions. Proven ability to mentor staff and analyze account issues, contributing to operational efficiency and improved service delivery.
Overview
9
9
years of professional experience
Work History
Bank Officer
Citibank
06.2021 - 04.2025
- Streamlined loan processing procedures to enhance operational efficiency and reduce turnaround time.
- Mentored junior staff on banking regulations and compliance, fostering a culture of accuracy and adherence.
- Analyzed customer account issues, providing tailored solutions that improved customer satisfaction ratings.
- Led cross-functional teams to implement new banking software, driving improvements in transaction processing speed.
- Developed training materials for new employees, ensuring consistency in service delivery and operational practices.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Collaborated with senior leadership to refine policies, aligning operational goals with strategic business objectives.
Sale Associate
Kadena Air Force Base Commissary
03.2018 - 06.2021
- Assisted customers in product selection, ensuring a positive shopping experience.
- Managed inventory levels, conducting regular stock checks and replenishment.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain store organization and cleanliness.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed daily financial transactions and reconciliations for accurate accounting records.
Substitute Teacher, K-5
NISD
San Antonio
01.2016 - 03.2018
- Adapted lesson plans to meet varying student needs and learning styles.
- Managed classroom behavior using positive reinforcement techniques.
- Collaborated with staff to support student academic and social development.
- Utilized educational technology to enhance instructional delivery and student engagement.
- Established a safe learning environment promoting respect and cooperation among students.
- Communicated effectively with parents regarding student progress and classroom activities.
Education
Bachelor of Science - Psychology in Organizational Development
University of The Incarnate Word
San Antonio, TX05-2004
Skills
- Self-motivated nature
- Problem-solving skills
- Risk management
- Expertise in Excel
- Persuasive communication style
- Customer Service-oriented
- Analytical thinking
- Employee motivation
- Meticulous attention to detail
- Resourcefulness
Timeline
Bank Officer
Citibank
06.2021 - 04.2025
Sale Associate
Kadena Air Force Base Commissary
03.2018 - 06.2021
Substitute Teacher, K-5
NISD
01.2016 - 03.2018
Bachelor of Science - Psychology in Organizational Development
University of The Incarnate Word