Mary Escobar
Austin,TX
Summary
Dynamic Senior Supervisor at the University of Texas at Austin, skilled in employee supervision and process improvement. Achieved significant operational efficiency through innovative workflow strategies, while fostering a culture of excellence and motivation among staff. Proficient in data analysis, driving performance improvements that consistently exceeded organizational goals.
Knowledgeable Leader with solid background in leading teams to achieve operational excellence. Successfully managed large-scale projects and streamlined processes to enhance productivity. Demonstrated expertise in conflict resolution and strategic planning. Experienced with team leadership, delivering operational efficiency and project success. Utilizes strategic planning to drive productivity and process improvements. Track record of effective communication and conflict resolution.
Overview
6
6
years of professional experience
Work History
Senior Supervisor
University Of Texas At Austin
10.2022 - 03.2025
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Maximized personal competency through continuous professional development.
- Provided interpretation and guidance on procedural questions.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Mentored junior team members for accelerated professional growth and skill development.
- Assessed problems and conflicts and resolved independently.
- Identified underperforming areas and implemented effective process improvements.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
Supervisor
University Of Texas At Austin
05.2020 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Lead Cashier
University Of Texas At Austin
11.2018 - 05.2020
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Maintained stock to meet expected customer demand.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
GED -
Austin Community College
Austin, TXSkills
- Innovation skills
- Staff development
- Compliance
- Decision-making
- Documentation and reporting
- Customer service
- Complex Problem-solving
- Process monitoring and improvement
- Process improvement
- Goal oriented
- Training and mentoring
- Staff management
- Employee motivation
- Project management
- Operations management
- Priority management
- Strategic planning
- Negotiation
- Budget management
- Policy enforcement
- Inventory oversight
- Expectation setting
- Staff discipline
- Task delegation
- Inventory control
- Processes and procedures
- Data analytics
- Industrial hygiene
- Business administration
- Project planning
- Employee development
- Business development
- Waste reduction
- Financial management
- Schedule development
- Contract management
Timeline
Senior Supervisor
University Of Texas At Austin
10.2022 - 03.2025
Supervisor
University Of Texas At Austin
05.2020 - 10.2022
Lead Cashier
University Of Texas At Austin
11.2018 - 05.2020
GED -
Austin Community College