Maryetta Brown
Lincoln,CA
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in parcel delivery and customer service. Proven ability to foster strong relationships while ensuring compliance with postal regulations. Recognized for exceptional safety awareness and effective problem-solving skills, consistently achieving high customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Postal Sevice
11.2013 - 11.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Cashier Team Lead
Pagano's Hardware Mart
01.2012 - 08.2013
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Assistant Supervisor
Thrift Town
01.2011 - 12.2012
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Education
Sacramento City College
Sacramento, CABachelor of Science - Clinical Psychology
Liberty University
Lynchburg, VA06-2026
Skills
- Safety awareness
- Weather tolerance
- Vehicle loading
- Postal regulations
- Parcel delivery
- Package handling
Certification
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
Timeline
Mail Carrier
United States Postal Sevice
11.2013 - 11.2024
Cashier Team Lead
Pagano's Hardware Mart
01.2012 - 08.2013
Assistant Supervisor
Thrift Town
01.2011 - 12.2012
Sacramento City College
Bachelor of Science - Clinical Psychology
Liberty University
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