Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MaryFaye Dodson

Charlotte,NC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Assistant Front Office Manager

Ballantyne Hotel & Lodge
06.2023 - Current
  • Greet guests upon arrival and offered assistance.
  • Assist guests with check-ins, account inquiries and any additional services needed.
  • Collect payments, deposits and other fees from guests.
  • Receive consistent positive feedback from guests and peers.
  • Respond to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Communicate obstacles regarding guest rooms to housekeeping services, and maintenance personnel via Empower.
  • Resolve inconveniences, complaints and discrepancies to ensure customer satisfaction and retention.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Trained new-hires on Lightspeed procedures to better service customers.

Flight Attendant

Frontier Airlines
10.2021 - 02.2023
  • Executed a firm, and collected example of leadership during stressful interactions with fellow Attendants, passengers, and unexpected situations that often would arise.
  • Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Was readily available to Crew Scheduling calls during my time on "Reserve".
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Store Manager

Janie & Jack
09.2018 - 10.2021
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Curated effective, fair, and productive schedules for all team members, as well as making myself fully available and overall flexible in order to provide extra support due to call-outs
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Provided level headed support, and solutions for all employees if conflict were to arise.
  • Memorized and followed all safety and medically emergent protocols

Education

High School Diploma -

Kings Mountain High School
Kings Mountain, NC
06.2016

Skills

  • Guest Relations Management
  • Intermediate training on medical safety and emergencies
  • Personality desired during crisis
  • Sales and Promotion
  • Price Memorization
  • Public health and safety conscious
  • Quick and educated reactions to many types of emergencies
  • Process Payments
  • Hospitality Service
  • Sorting and Labeling
  • Verbal and Written Communication
  • Manager Coaching and Training
  • Loyalty Building
  • Decision-Making Skill
  • Time Management
  • Worked as a server at numerous establishments in the Food and Alcohol industry since 2015

Languages

Spanish
Limited Working
American Sign Language
Professional Working

Timeline

Assistant Front Office Manager

Ballantyne Hotel & Lodge
06.2023 - Current

Flight Attendant

Frontier Airlines
10.2021 - 02.2023

Store Manager

Janie & Jack
09.2018 - 10.2021

High School Diploma -

Kings Mountain High School

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MaryFaye Dodson