Mary "Faye" Neilands
Summary
Dynamic Estimating Coordinator at Research Marketing & Innovations with expertise in construction estimating and client relations. Proven track record in enhancing project accuracy and team efficiency through strategic training and effective communication. Adept at navigating complex client needs while maintaining meticulous SAP documentation and fostering strong partnerships.
Overview
18
18
years of professional experience
Work History
Estimating Coordinator
Research Marketing & Innovations
10.2023 - Current
- Assessed client specifications to coordinate accurate project estimates and reliable proposals.
- Clarified project scopes with clients to align expectations and strengthen relationships.
- Trained staff on estimating processes to enhance team proficiency and consistency.
- Maintained knowledge of industry trends, pricing fluctuations, and new materials.
- Documented all customer interactions accurately in SAP for record-keeping.
- Managed customer inquiries via phone, email, and chat platforms effectively.
- Ensured accurate maintenance of records related to estimates and documentation.
Office Manager
Richmond Plumbing Specialties
07.2022 - 10.2023
- Managed transition from manual invoicing system to digital cloud-based program, enhancing efficiency and accuracy
- Established company-wide policies for special ordering products, ensuring consistency and compliance across departments
- Developed detailed instruction manuals for vendor websites, POS capabilities, and purchase order invoices to streamline training and operations
- Communicated professionally with clients and vendors through emails, phone calls, social media, and in person
- Researched and approved credit applications for payable accounts
- Authorized and established repayment plans for delinquent credit accounts
- Documented, organized, and analyzed daily sales and taxes.
Investor Services Representative, Retirement Solutions
SS&C
06.2021 - 07.2022
- Listened to client issues and concerns, providing tailored resolutions to enhance service experience
- Oversaw financial accounts and processed adjustments to ensure client satisfaction
- Mentored and trained new hires on system operations to improve team onboarding and knowledge transfer
- Completed scheduled tasks independently while working from home
Certified Trainer/Server
Longhorn Steakhouse
03.2008 - 06.2021
- Mentored and trained diverse staff across multiple functional areas to enhance service quality
- Consistently provided a high-level customer experience while leading other staff members
- Supervised a team of 15 team members
- Managed patron relationships by effectively de-escalating and resolving customer complaints
Education
M.T. - Master of Teaching – Elementary Education
Virginia Commonwealth University
B.I.S. - Bachelors of Interdependent Studies – Elementary Education
Virginia Commonwealth University
Skills
- Cost analysis and project estimation
- MS Office proficiency
- Value engineering and material procurement
- Client relations and conflict resolution
- Strategic thinking and attention to detail
- Adaptability
Timeline
Estimating Coordinator
Research Marketing & Innovations
10.2023 - Current
Office Manager
Richmond Plumbing Specialties
07.2022 - 10.2023
Investor Services Representative, Retirement Solutions
SS&C
06.2021 - 07.2022
Certified Trainer/Server
Longhorn Steakhouse
03.2008 - 06.2021
M.T. - Master of Teaching – Elementary Education
Virginia Commonwealth University
B.I.S. - Bachelors of Interdependent Studies – Elementary Education
Virginia Commonwealth University