Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Overview
Generic

Mary Frances Elder

Columbus,OH

Summary

Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Work History

Causal Package Driver

United Parcel Service, UPS
09.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
  • Minimized company liability and risks to loads by obeying traffic laws.

Non-Emergency Medical Driver

Spoke Logistics, LLC
22431 Antonio Parkway, Rancho Santo Margarita, CA
12.2021 - 08.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Labcorp Of America
Dublin, OH
09.2019 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Cross-trained and provided back up for customer service managers.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Contributed to annual store sales of $Amount per Timeframe.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Scored in top Number% of employees for successful Action.

Licensed Massage Therapist

AmeriHealth Wellness
Powell, OH
06.2018 - 08.2019
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
  • Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.
  • Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
  • Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.
  • Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.

Licensed Massage Therapist

Massage Bar
Columbus, OH
06.2018 - 10.2018
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Restored proper flow of body's internal energy through Shiatsu techniques, improving activity of nervous system, hormonal balance and cardiovascular and lymphatic circulation.

Licensed Massage Therapist

Whole Family Medical, LLC
Perrysburg, OH
12.2015 - 05.2018
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Created marketing advertisements to increase awareness of services and boost sales.

Registered Medical Assistant

Whole Family Medical Care, LLC
Perrysburg, OH
08.2013 - 05.2018
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared and administered medications to alleviate patient symptoms.
  • Taught patients about medications, procedures and care plan instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Monitored Type test accuracy using quality controls.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Computer Software And Media Applications

DeVry University
Villa Park, IL
08.2021

Diploma - Massage Therapy

Orion Institute
Perrysburg, OH
12.2015

Diploma - Medical Assisting

Professional Skills Institute
Maumee, OH
01.1998

Skills

  • Reading Comprehension
  • Delivery Verification
  • Active Listening
  • Traffic Laws and Regulations
  • Customer Relationships
  • Delivery and Shipment Records
  • Coordinating Efficient Routes
  • Efficiency and Time Management
  • Vehicle Safety and Maintenance
  • Ability to Lift 50 Pounds
  • Defensive Strategies
  • Motor Vehicle Operation
  • Social Perceptiveness
  • Package Pickup and Delivery
  • Route Navigation
  • Driver Routing
  • Vehicle Inspection
  • Providing Feedback
  • Hazardous Materials
  • Customer Accounts Management
  • Inventory System
  • Basic Math Skills
  • Accurate Documentation
  • Fleet Safety Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It's not about who's right but who's left. Stop, Think and Act.

Timeline

Causal Package Driver

United Parcel Service, UPS
09.2022 - Current

Non-Emergency Medical Driver

Spoke Logistics, LLC
12.2021 - 08.2022

Customer Service Representative

Labcorp Of America
09.2019 - 08.2021

Licensed Massage Therapist

AmeriHealth Wellness
06.2018 - 08.2019

Licensed Massage Therapist

Massage Bar
06.2018 - 10.2018

Licensed Massage Therapist

Whole Family Medical, LLC
12.2015 - 05.2018

Registered Medical Assistant

Whole Family Medical Care, LLC
08.2013 - 05.2018

Computer Software And Media Applications

DeVry University

Diploma - Massage Therapy

Orion Institute

Diploma - Medical Assisting

Professional Skills Institute

Overview

10
10
years of professional experience

Similar Profiles

CREATE PROFILE
Mary Frances Elder