MARY FRANCES SALES
Philadelphia,PA
Summary
Experienced Pilates Instructor dedicated to offering exceptional high-quality instruction to students of all ages in order to enable optimal health and wellness. Seasoned Phone Operator with 30 plus years of experience working in a hospital setting. Committed job seeker with a history of meeting company needs and prioritizing individuals wellbeing. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient and customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work History
Pilates Instructor
Northeast YMCA
Philadelphia, PA, Pa
04.2004 - Current
- Maintained neat and clean equipment and facilities
- Contributed to team success and member needs by working with other instructors to cover classes and develop new offerings
- Participated in workshops and development sessions to improve understanding of the discipline and service to clients
- Documented class attendance and student participation for facility records
- Marketed facility, classes and services to current and potential members
- Explained and taught proper use of weights, exercise bands and other fitness equipment
- Built and established lasting relationships using encouragement and personal support
- Assessed needs of participants and developed class exercises to address expectations
- Coached and encouraged participants during exercises and routines
- Observed participants during classes, watching for issues and incorrect techniques
- Explained and demonstrated fitness and conditioning techniques and movements
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations
- Recommended modifications of exercises to help participants avoid injuries
- Monitored class participants for appropriate techniques to prevent injuries
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting
- Invited individuals of all ages and fitness levels to participate in classes
- Wiped down exercise mats, weights and equipment prior to and after use.
- Taught Pilates classes to children and teens
- Volunteered at various events for children at the YMCA.
- Helped assist members with physical and mental disabilities
Phone Operator
Jefferson Torresdale Hospital
Philadelphia, PA, Pa
04.1986 - Current
- Resolved patient's inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Took messages from patients and accurately relayed details to intended staff
- Connected incoming calls quickly using multi-line telephone system to minimize hold times
- Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems
- Handled incoming and outgoing calls according to standard operating procedures
- Completed connections between callers, departments and professionals
- Utilized various computer systems to place patient's request for meal delivery
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department
- Transcribed message details to promptly relay to appropriate recipients
- Utilized various computer systems to provide information on patient's dietary needs and restrictions.
- Worked and helped patients with various medical and mental issues.
Education
Bachelor of Arts - English/Communications
Holy Family University
Philadelphia, PA 01.1988 - 05.1991
High School Diploma -
Archbishop Ryan High School
Philadelphia, PASkills
- Group and Individual Instruction
- File Management
- Group Sessions
- Excellent Customer Service
- Self-Motivated
- Organization and Time Management
- Teamwork and Collaboration
- Interpersonal Communication
- Flexible and Adaptable
- Excellent Communication
- Multitasking Abilities
- Written Communication
- Active Listening
- Data Entry
- Nurtured and guided children and teens
- Supported people with learning and physical disabilities
- MS Office
Timeline
Pilates Instructor
Northeast YMCA
04.2004 - Current
Bachelor of Arts - English/Communications
Holy Family University
01.1988 - 05.1991
Phone Operator
Jefferson Torresdale Hospital
04.1986 - Current
High School Diploma -
Archbishop Ryan High School