MARY G. MILLER

• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Responds to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Managed daily operations, ensuring compliance with healthcare regulations and standards.
• Developed training programs for staff, fostering professional growth and enhancing service quality.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.

Directed daily operations of the Case Management department by planning, organizing, and managing staffing, assignments, timecards, performance evaluations, and competencies.

Collaborated with interdisciplinary teams to develop and implement individualized patient care strategies.

Reviewed denied claims and processed appeals to the payer to secure payment for medical necessity, authorization, and level of care denials.

Assisted treatment team to look after the needed health care services available for patients, and supported doctors and nurses in evaluating the health care programs necessary to promote healing and guidance to patients and their family members.

Coordinated comprehensive patient care plans to enhance treatment outcomes and resource allocation.

Collaborated with multidisciplinary teams to streamline care transitions and improve patient satisfaction.

Oversaw the operation of the observation unit, assessing shift staffing needs in relation to patient mix, census, and acuity level.

Delivered direct patient care by evaluating and planning tailored interventions to meet individual patient needs.

Triaged patients via telephone, referring to appropriate providers based on complaints and nursing assessment to ensure timely care. Performed nursing assessments in the clinic for patients who could not be scheduled with Providers.

Worked as Urgent Care Clinical nurse when needed.

Provided direct patient care for pre and post-operative adult and geriatric patients by utilizing nursing process standard to deliver the highest standard of care for safe patient outcome.