Mary Gail Clemente
Oakland,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist and Massage Therapist
Vitality Sol
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
Massage Therapist and Founder
InVgo Holistic Arts and Bodywork
10.2023 - Current
- Implemented a consistent documentation system for tracking client progress and adjusting treatment plans as needed.
- Streamlined appointment scheduling process, resulting in increased efficiency and reduced wait times for clients.
- Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
- Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
- Collaborated with multidisciplinary healthcare teams to create comprehensive wellness plans for clients seeking holistic care.
- Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
Healthcare Interpreter
IEC
08.2020 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone and also in person to facilitate communication between parties.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Massage Therapist and Owner
InVgo Holistic Arts and Bodywork
09.2010 - 03.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Maintained client treatment records and designed long-term care programs for return customers.
HRIS Analyst
Sutter Health - Shared Services
12.2008 - 07.2010
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
- Improved data accuracy with meticulous management of employee records and data entry.
- Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
- Conducted regular audits on employee data to ensure compliance with internal policies and legal requirements.
- Designed quality assurance parameters for human resource data sets, reports, and metrics.
- Established effective communication channels between stakeholders involved in the development, implementation, and maintenance of the organization''s HRIS systems.
- Worked closely with other departments such as finance and payroll to ensure seamless data flow between different systems.
- Developed user-friendly training materials, empowering employees to effectively utilize the HRIS system for their daily tasks.
- Developed customized reports and dashboards for senior leadership, providing critical insights to inform strategic decisionmaking.
- Managed successful integration of third-party applications into the existing HRIS infrastructure, expanding system capabilities as needed.
- Enhanced reporting capabilities by developing custom reports to meet organizational needs.
HRIS Coordinator
PAMF - Camino Division
05.2000 - 12.2008
- Conducted regular audits of employee records to maintain data integrity within the HRIS system.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into ADP and Lawson.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Implemented open enrollment system to streamline benefits processes for employees.
- Ensured accurate benefits administration through meticulous auditing of HRIS records and timely updates.
- Managed sensitive employee data securely, maintaining strict confidentiality and adhering to compliance regulations.
- Spearheaded implementation of a new HRIS platform, coordinating between vendors, IT, and human resources teams for successful integration.
- Developed comprehensive training materials for new hires, easing their transition into utilizing the company's HRIS software effectively.
- Contributed to improved payroll processing speed by accurately entering time-sensitive information into the HRIS database.
- Enhanced HRIS efficiency by streamlining processes and implementing automation tools.
Education
Professional Certificate - Human Resources Management
University of California - Santa Cruz Extension
Santa Clara, CA10-2004
Bachelor of Science - Applied Mathematics With Computer Applications
De La Salle University
Philippines05-1991
Skills
- Office administration
- Administrative support
- Scheduling and calendar management
- Invoice processing
- Documentation and reporting
- Mail handling
- Spreadsheets
- Workflow optimization
- Mail distribution
- Reception management: phone and emails
- Multitasking and organization
- Office functions
Timeline
Front Desk Receptionist and Massage Therapist
Vitality Sol
02.2024 - Current
Massage Therapist and Founder
InVgo Holistic Arts and Bodywork
10.2023 - Current
Healthcare Interpreter
IEC
08.2020 - Current
Massage Therapist and Owner
InVgo Holistic Arts and Bodywork
09.2010 - 03.2020
HRIS Analyst
Sutter Health - Shared Services
12.2008 - 07.2010
HRIS Coordinator
PAMF - Camino Division
05.2000 - 12.2008
Professional Certificate - Human Resources Management
University of California - Santa Cruz Extension
Bachelor of Science - Applied Mathematics With Computer Applications
De La Salle University
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