Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Hi, I’m

MaryGrace Silot

Owens Cross Roads,AL

Summary

Compassionate and dependable home care provider with 7+ years of hands-on experience supporting individuals with developmental disabilities in daily living and behavioral needs. Committed to enhancing quality of life through personalized care, patience, and consistent emotional support. Skilled in meal preparation, bathing, dressing, hygiene assistance, seizure response, and behavior de-escalation. Adept at fostering communication, personal growth, and structured routines while promoting safety, independence, and dignity in both home and community settings. Proven ability to follow IEP goals, manage transitions, and build strong rapport with individuals and families.

Overview

7
years of professional experience
1
Certification

Work History

WAWA

Customer Service Representative
09.2018 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Yukiko Dove

DSP
10.2018 - 05.2024

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

Bislig High School
Bislig, Philippines - Surigao Del Sur

High School Diploma
05-2015

Skills

  • Emotional companionship
  • Patient companionship
  • Patient assistance
  • Health monitoring
  • Customer service
  • Basic housekeeping
  • Compassionate client care
  • Medication management
  • Behavioral management

Accomplishments

  • Provided 7 years of continuous in-home care to a severely non-verbal autistic child, assisting with daily living needs including bathing, dressing, hygiene, toileting, and meals in a safe, nurturing environment.
  • Handled a medical emergency by recognizing a seizure, placing the client in the recovery position, calling 911, and ensuring clear breathing until emergency services arrived.
  • Developed and implemented individualized communication strategies using visual cues and nonverbal tools to reduce frustration and increase client engagement in daily routines.
  • Supported the achievement of IEP goals through structured activities focused on personal growth, emotional regulation, and communication development.
  • Applied effective behavioral calming techniques during sensory overloads and transitions, significantly reducing meltdowns and ensuring a peaceful, secure setting.
  • Encouraged personal development and independence through consistent reinforcement of hygiene habits, self-care routines, and communication skills.
  • Maintained 100% reliability in medication reminders, hygiene care, and preparation of meals tailored to the client’s dietary and sensory needs.
  • Facilitated safe participation in community activities by adapting environments and preparing for successful transitions, including outings, travel, and family gatherings.
  • Built strong trust with the client and family through empathetic support, consistent care, and effective collaboration with teachers, therapists, and care coordinators.
  • Created a warm, structured, and supportive environment that promoted emotional stability, social interaction, and joyful engagement in games and outdoor activities.

Certification

First Aid

CPR

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Hiking
  • Making people laugh, smile and be happy

Timeline

DSP

Yukiko Dove
10.2018 - 05.2024

Customer Service Representative

WAWA
09.2018 - Current

Bislig High School

High School Diploma