Mary Grace Caracas
San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Receptionist position.
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Positive and upbeat attitude while greeting and interacting with customers.
Experience delivering customer service and administrative excellence, answering calls including clerical support and public interaction.
Overview
29
29
years of professional experience
Work History
Licensed Sales Producer
BGE Insurance Services
09.2018 - Current
- Meet with customers to provide information about available products and services.
- Conducts annual reviews of existing policies to update information.
- Educate clients on insurance policies and procedures
- Generate quotes and establish payment method
- Determine financial needs by assessing existing coverage and aligning new products with long term goals
- Work with team to collaboratively reach goals
- Finalize sales, collect premiums and prepare deposits
- Managed time efficiently in order to complete all tasks within deadlines.
- Develop and maintain courteous and effective working relationships.
- Achieve sales targets by identifying customer needs and offering suitable products
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary payments/deposits.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Center Representative
Ria Financial
10.2014 - 03.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed highly empathetic client relationships
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
PNB Remittance Centers Inc
09.1996 - 12.2013
- Provided services and product information about money transfer process
- Processed money transfer transactions ensuring accuracy
- Processed cash, checks and credit card payments
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitor cash drawers; End of day deposit preparations
- Promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Identified and resolved discrepancies and errors in customer transactions
Education
No Degree - General Studies
Southwestern College
Chula Vista, CAHigh School Diploma -
Southwest High School
San Diego, CA06-1992
Skills
- Excellent Customer Service
- Bilingual - Tagalog
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to detail
- Reliability
- Call Center Customer Service
- Organizational Skills
Timeline
Licensed Sales Producer
BGE Insurance Services
09.2018 - Current
Call Center Representative
Ria Financial
10.2014 - 03.2017
Customer Service Representative
PNB Remittance Centers Inc
09.1996 - 12.2013
No Degree - General Studies
Southwestern College
High School Diploma -
Southwest High School
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