Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Grace Chavez

Los Lunas,NM

Summary

Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Overview

18
18
years of professional experience

Work History

Transportation Coordinator

Wal-Mart Distribution Center
Los Lunas, NM
05.2023 - Current
  • Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
  • Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
  • Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
  • Identified opportunities for streamlining processes through automation or improved coordination efforts.
  • Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Coordinated product shipments from point of origin to destination.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Coordinated driver loads and managed dispatch tasks.
  • Communicated delays and early arrivals to management.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

Transportation Manager

Wal-Mart Distribution Center
Los Lunas, NM
02.2019 - 05.2023
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
  • Implemented policies and procedures to ensure efficient operations of the transportation department.
  • Supervised a team of drivers and coordinators.
  • Analyzed data to identify trends in order to improve operational efficiency.
  • Monitored driver performance and compliance with safety regulations.
  • Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
  • Investigated customer complaints related to freight damage or late deliveries.
  • Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
  • Ensured compliance with local, state, federal laws governing the transportation industry.
  • Communicated regularly with customers regarding their orders and any changes in delivery schedules.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Enforced policies and procedures for the entire 6884 Transportation Team.
  • Managed day-to-day shipping and receiving loads.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Identified opportunities to reduce cost and improve productivity.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Monitored specific supply chain-based performance measurement systems.

Central Receiving Office Manager

Wal-Mart Distribution Center
Los Lunas, NM
06.2016 - 02.2019
  • Managed and coordinated all receiving activities, including the unloading of incoming shipments.
  • Maintained accurate records of shipments received and distributed to various departments in a timely manner.
  • Ensured accuracy of inventory by verifying quantity and quality of items received against purchase orders.
  • Resolved issues related to incorrect or damaged shipments with suppliers in a timely manner.
  • Ensured compliance with safety regulations while handling hazardous materials during shipping and receiving operations.
  • Prepared documents such as bills of lading, packing lists, invoices., for each shipment received.
  • Provided training to new employees on proper receiving techniques and policies.
  • Implemented process improvements to increase efficiency in the receiving area.
  • Coordinated with other departments regarding special requests or urgent orders.
  • Investigated customer complaints regarding missing or damaged items upon delivery.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Implemented procedural or policy changes to improve operations.
  • Coordinated and conducted classes to teach procedures to new staff members.

Transportation Coordinator

Wal-Mart Distribution Center
Los Lunas, NM
02.2013 - 06.2016
  • Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
  • Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
  • Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
  • Identified opportunities for streamlining processes through automation or improved coordination efforts.
  • Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Coordinated product shipments from point of origin to destination.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Coordinated driver loads and managed dispatch tasks.
  • Communicated delays and early arrivals to management.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

System Associate

Wal-Mart Distribution Center
Los Lunas, NM
09.2007 - 02.2013
  • Provided technical support to end users in troubleshooting hardware and software related issues.
  • Configured, monitored and maintained computer systems and networks.
  • Installed operating systems, applications, patches, security updates and anti-virus programs.
  • Identified network performance problems using diagnostic tools and implemented solutions.
  • Performed regular backups of critical data files on a variety of media types.
  • Ensured compliance with company policies regarding information security.
  • Responded promptly to service requests from internal customers providing timely resolution of technical issues.
  • Coordinated activities between different teams during major upgrades or migrations involving multiple systems.
  • Performed periodic maintenance tasks such as defragmentation of hard disks, cleaning up registry entries.
  • Assessed current inventory levels; identified obsolete equipment; planned replacement cycles accordingly.
  • Managed user accounts using Active Directory; configured permissions according to user roles.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Managed user profiles, security access and shared file structures.
  • Monitored data inputs to manage and maintain accuracy.
  • Identified system data, hardware or software components to meet user needs.
  • Updated hardware, software and security protections with latest standards.
  • Implemented updates, upgrades and patches to limit loss of service.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Provided technical and operational support for entire building.

Human Resources Associate

Wal-Mart Distribution Center
Los Lunas, NM
04.2007 - 09.2007
  • Reviewed and updated employee files, ensuring accuracy of information.
  • Created job postings for open positions, posted them on company website and other job boards.
  • Conducted background checks, reference verifications and drug screenings for potential candidates.
  • Organized orientation sessions for new employees and provided necessary paperwork.
  • Maintained a database of all current employees, including performance reviews and evaluations.
  • Addressed employee inquiries regarding benefits packages, vacation policies, payroll issues.
  • Monitored attendance records and timecards to ensure compliance with company policies.
  • Ensured accurate completion of all required forms related to personnel changes such as transfers or promotions.
  • Managed the onboarding process for new hires by providing relevant information about the organization's policies and procedures.
  • Coordinated interviews with potential candidates and responded promptly to any questions they may have had.
  • Communicated regularly with department heads on matters related to staffing needs or organizational changes.
  • Prepared reports summarizing recruitment activities, turnover rates, absenteeism statistics.
  • Maintained human resources records by processing applications and resumes.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Established and generated various reports to verify HR compliance.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Prepared or maintained employment records using human resources management system software.
  • Analyzed employment-related data and prepared reports.

Quality Assurance Associate

Wal-Mart Distribution Center
Los Lunas, NM
07.2006 - 04.2007
  • Maintained Quality Assurance processes, procedures, and standards.
  • Conducted audits of internal operations to ensure compliance with established policies and procedures.
  • Investigated reports to identify corrective action plans.
  • Processed high-volume workflows to quality and accuracy.
  • Researched and explored quality issues to report compliance.
  • Investigated previously disputed records for accuracy and compliance.
  • Assisted with managing release cycles and deployment processes.
  • Monitored QA procedures for adherence by employees, notifying managers of non-compliance issues.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Compared and analyzed actual to expected results and reported deviations for resolution.
  • Operated heavy machinery and equipment to move product throughout DC.
  • Identified quality problems and recommended solutions.
  • Performed visual inspections of finished products.

Education

High School Diploma -

Los Lunas High School
Los Lunas, NM
05-1992

Skills

  • Fleet Management
  • Warehouse Operations
  • Vehicle Maintenance
  • Fleet dispatching
  • Schedule Management
  • Workflow Coordination
  • Cost Control
  • Policy Enforcement

Timeline

Transportation Coordinator

Wal-Mart Distribution Center
05.2023 - Current

Transportation Manager

Wal-Mart Distribution Center
02.2019 - 05.2023

Central Receiving Office Manager

Wal-Mart Distribution Center
06.2016 - 02.2019

Transportation Coordinator

Wal-Mart Distribution Center
02.2013 - 06.2016

System Associate

Wal-Mart Distribution Center
09.2007 - 02.2013

Human Resources Associate

Wal-Mart Distribution Center
04.2007 - 09.2007

Quality Assurance Associate

Wal-Mart Distribution Center
07.2006 - 04.2007

High School Diploma -

Los Lunas High School

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Mary Grace Chavez