Mary Galloway
Lake Toxaway,NC
Summary
Dynamic certified medical assistant that is ready for a new challenges , with a proven track record in electronic health records and delivering compassionate patient care. Expertise in streamlining office processes enhances patient experiences through effective communication and meticulous attention to detail. Demonstrated ability in managing medical documentation while maintaining confidentiality, contributing to the efficiency of healthcare teams. Committed to quality-driven practices and fostering collaboration across disciplines to meet diverse patient needs. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
Blue Ridge Heath
Brevard/Cashiers, NC
08.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Supported administrative staff by processing payments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered injections under the direction of a physician or nurse practitioner.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
Brevard Family Practice / Mission Primary Care of
Brevard/Cashiers, NC
11.2017 - 08.2025
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted medical facilities to schedule patients for admission.
- Filed insurance claims forms in accordance with applicable regulations.
- Processed orders for medical supplies and lab equipment.
- Changed dressings on wounds to prevent infection and check for healing.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Documented notes during patient visits.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Secretary/CNA
Transylvania Wound Care
Brevard, NC
03.2020 - 03.2021
- Composed, edited and typed complex memos and reports with job-related software.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled confidential documents with discretion.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Managed multiple calendars and contacts using computer software.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Maintained inventory of office supplies and placed orders when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported residents within the facility as needed.
Health Unit Coordinator/ CNA
Mission Hospital Regional Medical Center
Asheville, NC
04.2015 - 09.2017
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
- Prepared new patient files by entering demographic information into a computer system.
- Received requests for medical records from outside agencies or individuals.
- Provided administrative support to nursing staff as needed.
- Organized patient records, charts, and other documents in an orderly manner.
- Greeted visitors and directed them to the proper area of the office.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Communicated with patients with compassion while keeping medical information private.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
Medication Aide / CNA
College Walk Retirement Community
Brevard, NC
04.2015 - 06.2016
- Prepared various medications per shift to distribute to patients orally, topically, or through inhalation.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Conducted regular audits of medication administration records for compliance with regulations.
- Provided support and assistance to nursing staff with patient care activities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored vital signs during medication administration to quickly identify complications.
- Promoted clean and sanitary environment by maintaining department equipment.
- Verified patient information and documented medication administration accurately in patient charts.
- Maintained medication stock and cleaned patient rooms and equipment.
- Utilized electronic health record systems for entering medication orders and patient information.
- Maintained accurate medication records for each patient.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Verified the identity of the patient receiving medication prior to administration.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Administered oral medications to patients in accordance with doctor's orders.
- Answered signal lights, bells or intercom systems to determine resident needs.
CNA/Restorative Certified Nursing Assistant
The Oaks of Brevard
Brevard, NC
08.2010 - 04.2012
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Distributed drinking water and nourishment to residents.
- Cleaned and sanitized patient rooms according to established protocols.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Documented activities and recorded information in EMR system.
- Observed and reported unusual symptoms and changes to charge nurse.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered call lights promptly and responded to patient needs accordingly.
- Supported non-ambulatory residents in range of motion exercises.
- Transported patients to and from appointments and social activities.
- Helped residents with activities of daily living including ambulation and transfers.
- Participated in development and implementation of individualized plans of care for each resident assigned under direction of a registered nurse or licensed physical therapist assistant.
- Ensured that all equipment used is properly maintained and functioning correctly.
- Supported patients with feeding to maintain nourishment.
- Observed skin integrity and reported any abnormal findings to the nurse promptly.
Education
Certified Medical Assistant -
NHA Online
06-2023
Bachelor of Science - Education Major in English
Malabon University
Manila , Philippines 06-2004
Skills
- Documentation expert
- Charting expertise
- Calm and level-headed under stress and pressure
- Quick problem solver
- Medical terminology knowledge
- Reliable transportation
- Attention to detail
- Confidentiality compliance
- Healthcare documentation management
- Familiarity with medical procedures
- Proficiency in electronic health records
- Time management
- Basic accounting and math skills
- Interpersonal communication
- Professionalism and ethics
- Paperwork processing
- Electronic medical record software
- Customer service, skills, and telephone etiquette
Timeline
Certified Medical Assistant
Blue Ridge Heath
08.2022 - Current
Secretary/CNA
Transylvania Wound Care
03.2020 - 03.2021
Medical Assistant
Brevard Family Practice / Mission Primary Care of
11.2017 - 08.2025
Health Unit Coordinator/ CNA
Mission Hospital Regional Medical Center
04.2015 - 09.2017
Medication Aide / CNA
College Walk Retirement Community
04.2015 - 06.2016
CNA/Restorative Certified Nursing Assistant
The Oaks of Brevard
08.2010 - 04.2012
Certified Medical Assistant -
NHA Online
Bachelor of Science - Education Major in English
Malabon University
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