MARYGRACE GAVINO

Customer facing retail sales of GK Elite brand leotards and apparel at specified gymnastics related events. Main customers are gym owners and coaches with designing and sales of high-end competition leotards. In addition, physical store location would be set up in a convention center and is temporary in accordance with each event.

• Cold and warm sales calls on gymnastics gyms in territory. Travel was required to annual events around the country.
• Correspond to daily customer requests and inquiries in a prompt and efficient manner. Place orders through specialized company software systems. Customer data on MS Excel.
• Recommend merchandise to customers based on their needs and preferences. Upsell when appropriate. Product knowledge and current availability of product and pricing updated daily.
• Coordinate with on-site contact to continue existing vendor relationship with host event planner. Set up and tear down of temporary store. Customer facing sales mainly with the public.

Managed in store staff of 8 Sales Associates, 4 Customer Service Representatives and 2 Assistant Managers. Reported directly to District Sales Manager.

• Created and presented weekly sales performance and customer retention reports to District Manager. Extensive use of MS Power Point and Excel for data charts.
• Communicated information to store team at weekly store meetings.
• Diffused escalated customers as means of not escalating further.
• Compliance of store maintenance such as Inventory and Merchandising. Delegated tasks accordingly.
• Interviewed, hired, trained and evaluated personnel in sales and customer service.
• Constructed monthly floor schedule for entire store staff.
• Conducted quarterly performance reviews to maintain continual training for further advancement of all store employees.

Hired as call center Customer Service Representative in Rancho Cordova, CA. Promoted to Peer Trainer in July 2001. Transitioned to retail in March 2003 as Sales Representative in Pleasnt Hill, CA. Promoted to Retail Assistant Manager in December 2003 in Walnut Creek, CA. Promoted to Retail Sales Manager in November 2004.

Prospected and conducted face-to-face sales calls with Realtors and Brokers throughout assigned territory.

• Built strong relationships with clients to enhance customer satisfaction and loyalty.
• Maintained existing client relations by initiating contact to discuss how their needs could be met through specific products and services.
• Quoted prices, terms and other bid specifications.
• Recorded accurate and efficient records in the customer database.
• Prioritized tasks and projects to meet tight deadlines.

Hired as Receptionist. Promoted to Escrow Assistant in May 1998. Promoted to Outside Sales Manager in December 1998.