Mary Grace Howard
Chesterfield,MA
Summary
Proven to enhance office efficiency and customer satisfaction at Family Morale, Welfare and Recreation (FMWR), adept in database entry and multitasking. Skilled in transforming administrative support into measurable results, including digitizing records and streamlining operations. Demonstrates exceptional telephone etiquette and a commitment to excellence, contributing to a significant improvement in operational productivity. Highly efficient Leisure Travel Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Leisure Travel Clerk NF-0303-02
Family Morale, Welfare and Recreation (FMWR)
06.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Perform a variety of administrative and clerical functions in support of the activity to assigned.
- Receives and reviews inc documents for completeness taking or coordinating and tracking required actions.
- Establish and maintain office files in accordance with regulatory guidelines/procedures.
- Responds to customer inquiries and complaints providing gener information and ass concerning office function and established procedures, etc.
- Efficient in travel ticketing programs (MTP and Redeam)
- Process daily activity rep through the use of the Rectrac System.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Communicates with supervisors for the best practices and new income opportunities.
Operations Assistant
Family Morale, Welfare and Recreation (FMWR)
05.2023 - 06.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assists management with the operation of the facility in accordance with the established procedures.
- Issues, receives and controls cash receipts and change funds, verifies cash count of funds turned in by cashiers.
- Assures only authorized patrons utilize the facility. Submit daily reports of operations.
- Completes daily activity report.
Paraprofessional Substitute
Fountain Fort Carson District 8
10.2020 - 06.2021
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
- Increased student engagement by incorporating hands-on activities and group projects into daily lessons.
- Provided one-on-one tutoring, enabling struggling students to improve their understanding of course content.
- Strengthened student-teacher relationships through open communication and active listening.
- Promoted inclusivity by adapting materials for students with diverse learning styles and abilities.
- Participated in professional development opportunities, staying current on best practices in education and paraprofessional support services.
- Collaborated with multidisciplinary teams to create individualized education plans for students with special needs.
Floral Manager
National Floral Supply of Maryland
10.2013 - 09.2019
- Trained employees on customer order taking and basic floral arranging.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Inventoried plants and flower care supplies and ordered more.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Collaborated with event planners to execute large-scale floral installations for weddings, corporate events, and fundraisers.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
Office Assistant
CitiApartment
07.2005 - 02.2009
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2024
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2022
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Colegio De San Juan De Letran
Philippine 06.2001
High School Diploma -
Canossa Academy
Philippines06.1997
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Administrative tasks
- Point of sale operation
- Database entry
- File Maintenance
- Operations Support
- Multitasking Abilities
- Customer Communication
Certification
- Fort Gregg-Adams Operations Excellence (OPEX) Refresher by Garrison (14) (2023)
- Lesson1: Understanding the Service Experience (2023)
- Lesson 10: Extra Mile (2023)
- Lesson 2: Taking Care of the Customer (2023)
- Lesson 3: Use Positive Communication (2023)
- Lesson 4: Use Positive Communication, Telephone and Email (2023)
- Lesson 5: Show Positive Image and Attitude (2023)
- Lesson 6: Team Work (2023)
- Lesson 7: Own your Job (2023)
- Lesson 8: Make it up to the Customer Solving Problem (2023)
- Lesson 9: Make it up to the Customer Service Recovery and Empowerment (2023)
- Operation Excellence-Customer Service Online Training V3 (2023)
- Payment Card Industry (PCI) Data Security Standards (DSS) FY23
- Payment Card Industry (PCI) Data Security Standards (DSS) (2022-23)
- Rectrac Module 1: Overview (2023)
- Rectrac Module 2: Global Functions (2023)
- Rectrac Module 3: Activity Functions (2023)
- Rectrac Module 4: Rental Functions (2023)
- Rectrac Module 5: Reservations (2023)
- Rectrac Module 6: Payment Functions (2023)
- Rectrac Module 7: Ticket Functions (2023)
- Rectrac Module 8: Gift Certificate Functions (2023)
- Rectrac Module 9: Close Out Functions (2023)
- Rectrac Online Training V2 (2023)
- Welcome to FaMiley and MWR OrieOrientation Course V3 (2023)
Timeline
Leisure Travel Clerk NF-0303-02
Family Morale, Welfare and Recreation (FMWR)
06.2023 - Current
Operations Assistant
Family Morale, Welfare and Recreation (FMWR)
05.2023 - 06.2023
Paraprofessional Substitute
Fountain Fort Carson District 8
10.2020 - 06.2021
Floral Manager
National Floral Supply of Maryland
10.2013 - 09.2019
Office Assistant
CitiApartment
07.2005 - 02.2009
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Colegio De San Juan De Letran
High School Diploma -
Canossa Academy
- Fort Gregg-Adams Operations Excellence (OPEX) Refresher by Garrison (14) (2023)
- Lesson1: Understanding the Service Experience (2023)
- Lesson 10: Extra Mile (2023)
- Lesson 2: Taking Care of the Customer (2023)
- Lesson 3: Use Positive Communication (2023)
- Lesson 4: Use Positive Communication, Telephone and Email (2023)
- Lesson 5: Show Positive Image and Attitude (2023)
- Lesson 6: Team Work (2023)
- Lesson 7: Own your Job (2023)
- Lesson 8: Make it up to the Customer Solving Problem (2023)
- Lesson 9: Make it up to the Customer Service Recovery and Empowerment (2023)
- Operation Excellence-Customer Service Online Training V3 (2023)
- Payment Card Industry (PCI) Data Security Standards (DSS) FY23
- Payment Card Industry (PCI) Data Security Standards (DSS) (2022-23)
- Rectrac Module 1: Overview (2023)
- Rectrac Module 2: Global Functions (2023)
- Rectrac Module 3: Activity Functions (2023)
- Rectrac Module 4: Rental Functions (2023)
- Rectrac Module 5: Reservations (2023)
- Rectrac Module 6: Payment Functions (2023)
- Rectrac Module 7: Ticket Functions (2023)
- Rectrac Module 8: Gift Certificate Functions (2023)
- Rectrac Module 9: Close Out Functions (2023)
- Rectrac Online Training V2 (2023)
- Welcome to FaMiley and MWR OrieOrientation Course V3 (2023)
Similar Profiles
JERI SCHMIDTJERI SCHMIDT
Administrative Support Specialist at Family and Morale, Welfare and RecreationAdministrative Support Specialist at Family and Morale, Welfare and Recreation
David OxfordDavid Oxford
Facility Maintenance Custodian at Family Morale Welfare & RecreationFacility Maintenance Custodian at Family Morale Welfare & Recreation
Michelle CowartMichelle Cowart
Marketing Director at Family And Morale, Welfare And RecreationMarketing Director at Family And Morale, Welfare And Recreation