Hi, I’m
MARY GRACE KASL
Fallbrook,CA
Summary
Motivated, goal driven, friendly and engaging team player with the ability to inspire staff to perform their best. Detail oriented and experienced Supervisor/Manager with a history of excellent leadership, management, training and encouragement.
Overview
12
years of professional experience
Work History
Dental Implants GPS
Call Center Representative
01.2023 - Current
Job overview
- Demonstrated a genuine ability to connect with a diverse range of clients through effective listening and communication skills.
- Established as a competitive go-getter, committed to continuously raising performance standards and achieving sales targets.
- Proven track record as a hard-working individual, consistently going the extra mile to deliver exceptional
- Demonstrated strong organizational skills, effectively managing work and time to optimize productivity.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Processed debit and credit card and electronic check payments.
- Responded proactively and positively to rapid change.
Reliable Realty
REAL ESTATE AGENT
11.2019 - Current
Job overview
- Communicate with buyers, sellers and renters to understand property needs, timeline, and budget
- Develop positive relationships with lenders, inspectors, appraisers, and escrow companies
- Collaborate with Sellers and Buyers and coached them through the process of home buying and selling
- Facilitate paperwork and contracts and ensure all are accurate
- Maintain client relationships and build rapport
- Outbound and Inbound 350+ calls weekly to find new clients
JENNY CRAIG ANYWHERE
SUPERVISOR
04.2017 - 04.2021
Job overview
- Hire, train, and coach over 50 staff members on weight loss consulting, customer service skills, team leadership, sales, and health & safety standards
- Assign daily tasks as needed to support the department
- Responsible and accountable for support of the Team Leads and Consultants: ensure communication from home office is delivered and understood
- Ensure all employees have met training standards
- Responsible to follow steps of Progressive Discipline to change negative work behaviors/performance
- Directs employees’ adherence to Company policies, procedures, mission, vision and values
- Consult with manager and/or Human Resources as needed
- Effectively use and train consulting skills, sales and phone skills to maximize Company revenue
- Lead and facilitate staff meetings and other trainings
- Maintained Training records, training calendars and documentation for all training delivered
- Responsible and accountable for building effective teams
- Create strong morale and spirit team; foster open dialogue
- Responsible for creating and supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Company’s policies, by demonstrating the Company’s values, and being a role model for the Company Brand
- Follow up in a timely manner on employee wins or missed opportunities and deliver other performance feedback in a timely manner
- Ensure each employee understands what is expected from them in performance and professionalism
- Help employees reach full potential through monitoring metrics and motivational training
- Encourage employee development by allowing employees to participate in their own development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
JENNY CRAIG ANYWERE
TEAM LEAD
04.2016 - 04.2017
Job overview
- Responsible for driving key metrics to achieve weekly team goals
- This includes analyzing and understanding key data and putting action plans together with strong and clear communication to reach goals
- Understand what behaviors drive metrics and the ability to pivot goals to support team and meet targets
- Monitor calls and provided constructive feedback regarding consulting skills and time management
- Manage training and performance of team members of up to 8 consultants
- Lead by example by showing leadership, great customer service interactions, and maintain professional in all situations
- Have belief and respect of the brand by embracing the its values with conviction that the program works, and that the consulting team is key to the client’s experience and success.
JENNY CRAIG ANYWERE
WEIGHT LOSS CONSULTANT
11.2011 - 04.2016
Job overview
- Counsel a diverse clientele on weight loss and nutrition
- Empower, encourage, and motivate clients in the United States and Canada to change their lifestyle and diet
- Upsell Products
- Hold members accountable to their program by calling them weekly and supporting their needs
- Manage a strict and full calendar, up to 30 calls a day
- Facilitate clients achieving their weight loss and other personal goals
- Identified in 2013 as top consultant to help clients reach their weight loss goal
Education
MIRACOSTA COLLEGE
VISTA HIGH SCHOOL
High School Diploma
Skills
- Skills & Abilities
- Fast learner
- Customer - Oriented
- Excellent interpersonal and communication
- Skills - Personable
- Relatable and Dependable
- Computer and Technology Literate
- Fun and energetic
Timeline
Call Center Representative
Dental Implants GPS
01.2023 - Current
REAL ESTATE AGENT
Reliable Realty
11.2019 - Current
SUPERVISOR
JENNY CRAIG ANYWHERE
04.2017 - 04.2021
TEAM LEAD
JENNY CRAIG ANYWERE
04.2016 - 04.2017
WEIGHT LOSS CONSULTANT
JENNY CRAIG ANYWERE
11.2011 - 04.2016
MIRACOSTA COLLEGE
VISTA HIGH SCHOOL
High School Diploma
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