Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Grace Kelley

Vestavia Hills

Summary

Dynamic Benefits Administrative Representative with a proven track record at Custom Benefits Consultants, skilled in data analysis and project management. Adept at enhancing efficiency and accuracy through process improvements, while fostering strong relationships with colleagues and clients. Strong problem solver with exceptional verbal communication skills, committed to delivering quality service.

Overview

3
3
years of professional experience

Work History

Benefits Administrative Representative

Custom Benefits Consultants
07.2023 - Current
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Contributed to a positive work environment by assisting colleagues with various tasks as needed.
  • Prepared reports for management review, presenting relevant data in an organized manner that facilitated decision-making processes.
  • Managed multiple projects simultaneously, meeting deadlines while maintaining attention to detail and quality of work.
  • Improved record-keeping accuracy by conducting regular audits of files and updating outdated information as necessary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Utilized industry-specific software programs effectively during the completion of everyday tasks, continually staying up-to-date with new features and functionalities.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Chiropractic Assistant

Precision Chiropractic
04.2022 - 07.2023
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.

Education

Associate of Arts - Nursing

Holmes Community College
Goodman, MS
05-2021

Skills

  • Verbal communication
  • Problem-solving
  • Time management
  • Dedicated team player
  • Task prioritization
  • Critical thinking

Timeline

Benefits Administrative Representative

Custom Benefits Consultants
07.2023 - Current

Chiropractic Assistant

Precision Chiropractic
04.2022 - 07.2023

Associate of Arts - Nursing

Holmes Community College

Similar Profiles

CREATE PROFILE
Mary Grace Kelley