Mary Grace Lanphier
Sammamish
Summary
Dynamic and adaptable professional with a proven track record at Willows Run Golf Club, enhancing customer experiences and streamlining operations. Excelled in fostering youth engagement and leadership at Pro Sports Club. Skilled in verbal communication and organizational abilities, achieving efficient multitasking and problem-solving. Demonstrates exceptional teamwork and client relations.
Overview
1
1
year of professional experience
Work History
Receptionist
Willows Run Golf Club
05.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
Youth Program Leader
Pro Sports Club
05.2023 - 08.2023
- Enhanced youth engagement by incorporating interactive activities and team-building exercises in program sessions.
- Built reciprocal relationships with communities, volunteers, and organizations to support program goals.
- Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
- Provided ongoing mentorship to individual youth participants to foster personal growth, goal-setting, and leadership development.
Education
Bachelor of Arts - Communication Studies
Chapman University
Orange, CA05-2027
High School Diploma -
Eastlake High School
Sammamish, WA06-2023
Skills
- Verbal and written communication
- Adaptability and flexibility
- Customer/Client relations
- Scheduling and Planning
- Administrative support
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Timeline
Receptionist
Willows Run Golf Club
05.2024 - 08.2024
Youth Program Leader
Pro Sports Club
05.2023 - 08.2023
Bachelor of Arts - Communication Studies
Chapman University
High School Diploma -
Eastlake High School
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