Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Grace Leynes

New Smyrna Beach,FL

Summary

Hospitality professional with strong focus on guest satisfaction. Known for maintaining high standards of hygiene and providing exceptional service. Collaborative team player who adapts to changing needs and ensures pleasant guest experience. Highly organized and team-driven with strong customer satisfaction focus.

Overview

10
10
years of professional experience

Work History

Stateroom Attendant

Norwegian Cruise Line
08.2019 - 10.2024
  • Delivered exceptional housekeeping services to maintain high cleanliness standards in guest staterooms.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels for efficient operations.
  • Streamlined stateroom preparation processes, enhancing turnaround times for guest arrivals.
  • Trained and mentored junior attendants on best practices in guest service and room maintenance.
  • Collaborated with onboard departments to resolve guest requests promptly and effectively.
  • Led initiatives to optimize workflow efficiency while maintaining exceptional service standards for guests.
  • Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.

Stateroom Attendant

Costa Cruise Lines
08.2017 - 10.2018
  • Conducted regular inspections of staterooms to ensure adherence to safety and hygiene protocols.
  • Implemented feedback mechanisms to improve service quality based on guest satisfaction surveys.

Room Attendant

One and Only Royal Mirage Dubai
09.2014 - 01.2016
  • Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
  • Inspected rooms for maintenance issues, promptly reporting findings to ensure swift resolution.
  • Provided exceptional customer service by responding to guest requests and addressing concerns effectively.

Education

Associate in Marine Transpostation - Marine

Asian Institutes of Maritime Studies
Pasay City, Philippines
03-2014

Skills

  • Efficient work ethic
  • Customer service focus
  • Team player attitude
  • Safety awareness
  • Flexible schedule
  • Guest relations expertise
  • Multitasking and prioritizing

Timeline

Stateroom Attendant

Norwegian Cruise Line
08.2019 - 10.2024

Stateroom Attendant

Costa Cruise Lines
08.2017 - 10.2018

Room Attendant

One and Only Royal Mirage Dubai
09.2014 - 01.2016

Associate in Marine Transpostation - Marine

Asian Institutes of Maritime Studies

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