Summary
Overview
Work History
Education
Skills
Timeline
Intern
Mary Grace Martinez

Mary Grace Martinez

General Manager
Garfield Heights,OH

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over a year of management performance.

Overview

11
11
years of professional experience

Work History

Area Manager

Amazon
Euclid, OH
06.2021 - Current
  • Managed about a total of no less than 200 employees.
  • Conducted training sessions to educate employees on best practices and procedures to increase productivity.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Improved process efficiency by implementing a standard work for stowers and correcting poor work habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits and attrition.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Machine Operator

Automated Packaging Systems
Bedford Heights, OH
08.2020 - 05.2021
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Measured height, length and width of products to verify compliance with standards.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects and adjusted machines or replaced tools to eliminate problems.

Online Business Owner

Martinez Bistro
Marikina City, NCR, Philippines
05.2020 - Current
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Capitalized on social media platforms such as Facebook to increase market awareness.
  • Consulted with customers to assess needs and propose optimal product and service solutions.
  • Enhanced product awareness by creating content of new and available product offerings and posting to social media.

Small Business Owner

Chillax Gaming Shop
Marikina City, NCR, Philippines
11.2016 - 05.2021
  • Promoted business via social media to generate leads and maximize brand identity.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Material Expeditor

Romo Inc
Chagrin Falls, OH
09.2017 - 10.2019
  • Checked prices and calculated totals for accurate invoice processing.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Requisitioned materials to restock inventory and obtain goods for production.

Workshop Coordinator

ABS-CBN Film Productions
Quezon City, NCR, Philippines
03.2016 - 08.2016
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.

Education

Certificate in Management Essentials -

Harvard Business School Online
Cambridge, MA
03.2021

Bachelor of Arts - Communication Studies

Cleveland State University
Cleveland, OH
12.2020

Skills

  • Production Deadline Management
  • Employee Coaching and Motivation
  • Social Media Management
  • Microsoft Office and Google Docs Proficiency
  • Event Coordination
  • Fast Learner
  • Written Communication
  • Versatile
  • Business Leadership
  • Managing Operations and Efficiency
  • Editing software such as Photoshop and Canva
  • Technical Proficiency
  • Performance Tracking and Evaluations

Timeline

Area Manager

Amazon
06.2021 - Current

Machine Operator

Automated Packaging Systems
08.2020 - 05.2021

Online Business Owner

Martinez Bistro
05.2020 - Current

Material Expeditor

Romo Inc
09.2017 - 10.2019

Small Business Owner

Chillax Gaming Shop
11.2016 - 05.2021

Workshop Coordinator

ABS-CBN Film Productions
03.2016 - 08.2016

Certificate in Management Essentials -

Harvard Business School Online

Bachelor of Arts - Communication Studies

Cleveland State University

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Mary Grace MartinezGeneral Manager