MARY GRACE MARTYNOWICZ
DUNDALK,MD
Summary
Dedicated Patient Aide with a focus on improving patient satisfaction and safety metrics through effective communication and well-executed care protocols. Committed to providing compassionate support while ensuring operational excellence and optimal patient outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
PATIENT AIDE
John Hopkins Bayview Medical Center
Baltimore
06.2025 - Current
- Provided direct patient care including vital sign monitoring and phlebotomy with accurate documentation.
- Delivered direct physical care to patients, improving overall patient satisfaction and safety metrics.
- Executed patient care protocols that reduced complication rates, leading to improved safety metrics and patient outcomes.
- Performed basic respiratory care and suctioning to maintain airway stability and reduce complications.
- Assisted nurses with providing bedside care, including changing dressings and helping with mobility exercises.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Repositioned bedridden patients regularly to prevent the development of bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained up-to-date patient records to support clinical decision-making and continuity of care.
- Organized patient medical records in accordance with established procedures.
- Collected specimens from patients for lab testing purposes.
- Assessed and addressed patient and family education needs, enhancing comprehension and adherence to care plans.
- Assessed patient and family educational needs to tailor informative resources, leading to increased understanding of care protocols.
- Provided emotional support to patients and families during difficult times.
- Answered patient call lights and requests for assistance quickly to ensure timely support.
- Communicated with families regarding patient needs and care updates regularly.
- Supported nursing staff in implementing treatment plans and interventions effectively.
- Collaborated with healthcare teams to streamline care processes, resulting in improved workflow efficiency.
- Participated in team meetings to discuss current cases and review best practices.
- Applied HIPAA privacy and security regulations while handling patient information.
- Repositioned bedridden patients regularly to prevent the development of bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
SERVER
Horseshoe Casino
12.2015 - 07.2017
- Provided exceptional service to high volume of daily customers, contributing to positive dining experiences.
- Provided exceptional customer service in a fast-paced casino environment.
- Resolved customer complaints promptly, improving guest satisfaction.
- Processed cash payments accurately during busy shifts, ensuring smooth transactions. accurately and securely during busy shifts.
CASHIER/HELPER
Mama Rosa Rotisserie and Grill
01.2014 - 11.2015
- Handled cash transactions and operated point-of-sale system to support accurate order processing.
- Operated register to efficiently process customer transactions while preparing food and ensuring cleanliness.
- Assisted customers with orders and provided menu recommendations.
- Maintained cleanliness and organization of dining and service areas to enhance customer experience.
- Stocked supplies and ensured availability of food items for service.
- Collaborated with kitchen staff to facilitate timely order delivery.
MEDICAL ASSISTANT
Kuakini Medical Plaza OB Gyn Clinic
08.2010 - 09.2011
- Answered phone calls, sorted mail, updated patient files, checked inpatients, scheduled appointments, prepared patients for examinations, collected payments/co-payments, checked vitals, assisted physician during examinations, filled patient charts, sterilized medical instruments, called in prescriptions to pharmacies, and administered medical injections to ensure patient readiness and safety.
- Maintained accurate and confidential patient records in electronic systems to support quality patient care and compliance with regulations.
- Coordinated patient scheduling and appointments to optimize clinic workflow and enhance patient experience.
HOST
Buca De Beppo
02.2010 - 07.2011
- Greeted and seated guests promptly in a high-volume dining environment.
- Coordinated with kitchen staff to ensure timely service during peak hours, enhancing guest experience.
- Assisted guests with menu inquiries and special requests, ensuring satisfaction and personalized service.
- Managed reservation system to optimize table turnover and guest flow.
- Operated cash register during busy hours, providing customer service and hospitality while running food and answering phone calls.
CASHIER
Sears Holding
02.2010 - 07.2010
- Operated cash register during peak hours, providing customer service and hospitality while assisting with product placement, pricing, stocking, and inventory control.
- Operated cash registers and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout areas and store displays.
Education
Certified Nursing Assistant -
Community College of Baltimore County
Baltimore, MD05-2024
Certified Geriatric Nursing Assistant -
Community College of Baltimore County
Baltimore, MD05-2024
Medical Assistant - Clinical Medical Assistant Program
Hawaii Medical Institute
Honolulu, HI01-2009
High School Diploma -
Sta. Lucia High School
Philippines04-2005
Skills
- Vital sign monitoring
- Patient care protocols
- Specimen collection
- Care coordination
- Patient education
- Patient support
- Intake assessment
- Discharge coordination
- Admitting coordination
- Documentation proficiency
- Electronic health records
- EMR
- EMR updating
- Safety regulations compliance
- HIPAA compliance
- Privacy regulations knowledge
- Eligibility determination
- Healthcare software
- System updating
- Workflow optimization
- Team collaboration
- Effective communication
- Organizational skills
- Time management
- Problem-solving
- Cultural sensitivity
- First aid and CPR
- Strong empathy
- Records maintenance
- Paging systems
- Patient education
Languages
English (Highly proficient), Filipino-Tagalog (Native).
Personal Information
Title: Patient Aide/CNA/GNA
Training
- FUNDAMENTALS OF NURSING
- Community College of Baltimore County
- Aug 2024 - Dec 2025
Timeline
PATIENT AIDE
John Hopkins Bayview Medical Center
06.2025 - Current
SERVER
Horseshoe Casino
12.2015 - 07.2017
CASHIER/HELPER
Mama Rosa Rotisserie and Grill
01.2014 - 11.2015
MEDICAL ASSISTANT
Kuakini Medical Plaza OB Gyn Clinic
08.2010 - 09.2011
HOST
Buca De Beppo
02.2010 - 07.2011
CASHIER
Sears Holding
02.2010 - 07.2010
Certified Nursing Assistant -
Community College of Baltimore County
Certified Geriatric Nursing Assistant -
Community College of Baltimore County
Medical Assistant - Clinical Medical Assistant Program
Hawaii Medical Institute
High School Diploma -
Sta. Lucia High School