Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

MARY GRACE PAGADUAN

Federal Way,WA

Summary

With a proven track record at WinCo Foods, I excel in customer service and issue resolution, enhancing store efficiency and client satisfaction. My expertise includes drawer balancing and empathetic customer interactions, significantly contributing to a positive shopping environment. Demonstrated ability to manage fast-paced settings and complex transactions with patience and precision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier

WinCo Foods
Federal Way, WA
08.2019 - Current
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Issued receipts, refunds, credits or change due to customers.
  • Built and maintained productive relationships with employees.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers promptly and responded to questions.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed sales transactions to prevent long customer wait times.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Maintained work area and kept cash drawer organized.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.

Deli Clerk

winco foods store
Federal Way, WA
05.2016 - Current
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Responded to customer questions regarding product availability.
  • Scrubbed and polished counters to remove debris and food.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Offered samples to promote and upsell specials.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Rotated product on shelves to ensure freshness.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Maintained cleanliness of the deli area and equipment.

Care Giver

joys home care
Federal Way, WA
07.2023 - 12.2023
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Supported bathing, dressing and personal care needs.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained clean and well-organized environment for client happiness and safety.

Education

High School Diploma -

San Quintin High School
Pangasinan Philippines
03-1994

Bachelor of Arts - Information Science

Baguio Colleges Foundation
Baguio City Philippines

Some College (No Degree) - Care Giver

Laguna Northwestern College
Laguna, Philippines

Skills

  • Product restocking
  • Drawer balancing
  • Returns processing
  • Empathy and patience
  • Gift card handling
  • Issue resolution

Affiliations

am a mother of 3 sons and one of them is autistic the youngest one his 6 years old now.am a wife and a worker for almost 9 years now with the same company.

Languages

English
Professional
tagalog
Professional
ilocano
Professional

Certification

I studied caregiving for 6 months in the Philippines and here in Washington, but I didn't finish it here.

Timeline

Care Giver

joys home care
07.2023 - 12.2023

Cashier

WinCo Foods
08.2019 - Current

Deli Clerk

winco foods store
05.2016 - Current

High School Diploma -

San Quintin High School

Bachelor of Arts - Information Science

Baguio Colleges Foundation

Some College (No Degree) - Care Giver

Laguna Northwestern College
MARY GRACE PAGADUAN