Mary Grace Scheidler
Granger,IN
Summary
Hardworking individual with a background in customer service across ticketing and hospitality. Known for strong communication skills and responsiveness, dedicated to resolving issues and enhancing guest experiences through attentive service.
Overview
3
3
years of professional experience
Work History
Ticket Office Representative
Christopher Schenkel
Notre Dame, Indiana
02.2025 - 08.2025
- Assisted customers with questions, and provided event information.
- Handled cash transactions, and balanced sales at the end of shifts.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Provided customer service to patrons requiring assistance with tickets for upcoming events.
- Verified customer information prior to completing a transaction.
- Resolved customer complaints regarding ticket prices, seating availability, and payment issues.
- Managed customer accounts by assisting with refunds, exchanges, or cancellations as needed.
- Ensured the following of laws, regulations, policies, and procedures related to ticketing operations.
- Assisted customers with ticket purchases and questions over the phone, in person, and online.
- Processed payments utilizing cash registers and credit card processing machines.
- Conducted daily opening and closing procedures of the ticket office.
- Tracked lost or stolen tickets using appropriate tracking systems.
- Assisted customers with ticket purchases, trip planning, pricing, and scheduling.
- Checked tickets and identified paperwork for verification of individual identities.
- Directed guests to the correct location by documenting ticket seats, and answered questions about facility amenities.
- Greeted and assisted customers to foster positive experiences.
Server
Sherri
Granger, IN
07.2022 - 08.2022
- Provided excellent customer service by taking orders and answering questions.
- Assisted in setting up and cleaning dining areas before and after service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of tables, utensils, and serving areas.
- Handled customer complaints with professionalism to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
Penn Highschool
Mishawaka05-2025
Skills
- Customer service
- Communication skills
- Conflict resolution
- Positive guest interactions
- Problem solving
- Time management
- Attention to detail
Affiliations
- Completed 6 years as violist
- Dedicated fitness enthusiast
- Contributed to volunteer based clubs Key Club and NHS
- Involved in DECA
Accomplishments
- Graduated Sum Cum Laude
- Was secretary of club, Kingsmen Against Cancer
Timeline
Ticket Office Representative
Christopher Schenkel
02.2025 - 08.2025
Server
Sherri
07.2022 - 08.2022
High School Diploma -
Penn Highschool
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