Mary Grace Scheidler

-Assisted customers with questions, and provided event information.

-Handled cash transactions, and balanced sales at the end of shifts.

-Resolved customer complaints effectively to maintain satisfaction levels.

-Provided customer service to patrons requiring assistance with tickets for upcoming events.

-Verified customer information prior to completing a transaction.

-Resolved customer complaints regarding ticket prices, seating availability, and payment issues.

-Managed customer accounts by assisting with refunds, exchanges, or cancellations as needed.

-Ensured the following of laws, regulations, policies, and procedures related to ticketing operations.

-Assisted customers with ticket purchases and questions over the phone, in person, and online.

-Processed payments utilizing cash registers and credit card processing machines.

-Conducted daily opening and closing procedures of the ticket office.

-Tracked lost tickets using appropriate tracking systems.

-Directed guests to the correct location by documenting ticket seats, and answered questions about facility amenities.

-Greeted and assisted customers to foster positive experiences.

-Provided excellent customer service by taking orders and answering questions.

-Assisted in setting up and cleaning dining areas before and after service.

-Collaborated with kitchen staff to ensure timely food preparation and delivery.

-Maintained cleanliness and organization of tables, utensils, and serving areas.

-Handled customer complaints with professionalism to enhance guest satisfaction.

-Took orders from customers accurately and in a timely manner.

-Responded efficiently to guest inquiries and complaints in a professional manner.

-Cleaned tables and chairs to prepare dining area for next customers.

-Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

-Stayed informed about daily specials, new menu items, promotions.