Summary
Overview
Work History
Education
Skills
References
Timeline
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Mary Grace Schultz

Covington,LA

Summary

Dynamic and results-driven professional with extensive experience in customer service at Southern Hotel. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in safe food handling and maintaining order accuracy, consistently delivering exceptional dining experiences while managing multiple tasks efficiently.

Overview

5
5
years of professional experience

Work History

Restaurant Server/Cocktail Server

Southern Hotel
Covington, LA
02.2025 - Current
  • Ensured timely meal delivery and presentation through effective collaboration with kitchen staff.
  • Resolved customer inquiries and concerns with professionalism and courtesy.
  • Recommended menu items tailored to guest preferences and dietary restrictions.
  • Managed cash handling and end-of-shift reconciliation with accuracy.
  • Executed multiple tasks concurrently while providing exceptional customer service.
  • Attended promptly to guests’ needs, enhancing satisfaction during dining experiences.
  • Maintained cleanliness of restaurant areas, including tables, floors, and windowsills.
  • Completed opening and closing checklists to support seamless restaurant operations.

Restaurant Waitress

Walk On's Sports Bistreaux
Slidell, Louisiana
08.2021 - 01.2025
  • Maintained comprehensive knowledge of specials and menu items to deliver engaging descriptions.
  • Cultivated strong relationships with regular customers to encourage repeat visits.
  • Explained menu options while addressing food allergy concerns to ensure guest safety.
  • Upsold high-margin items, including appetizers and mixed drinks, to boost overall sales.
  • Arranged tables and prepared dining areas to create memorable guest experiences.
  • Managed dining room sidework, including refilling condiments and preparing menus.
  • Checked identification to verify minimum age for alcoholic beverage sales.
  • Handled credit card payments efficiently through processing systems.

Teacher Aide

Our Lady Of Lourdes
Slidell, LA
11.2023 - 11.2024
  • Supported lesson preparation and classroom organization for teachers.
  • Maintained clean, safe learning environment for students.
  • Communicated student progress and concerns effectively with parents.
  • Supervised children, actively participating in various activities.
  • Cultivated positive relationships with students, parents, teachers, and administrators.
  • Facilitated daily routines and activities for children in a nurturing atmosphere.
  • Monitored behavior to ensure safety in play areas at all times.
  • Prepared meals and snacks according to dietary needs and restrictions.

Beverage Team Leader

Smoothie King
Slidell, Louisiana
12.2020 - 12.2022
  • Adhered to health, safety, and sanitation guidelines for food handling and preparation.
  • Operated, maintained, and cleaned food preparation equipment to ensure optimal functionality.
  • Crafted quality beverages according to established recipes and presentation standards.
  • Balanced cash register through accurate calculations and prompt error correction.
  • Provided detailed product information regarding ingredients, allergens, and preparation methods.
  • Prepared and served fresh juices and blended drinks efficiently.
  • Processed cash, credit, and debit payments accurately to maintain drawer balance.
  • Executed serving, cleaning, and stocking tasks to uphold high customer satisfaction standards.

Pharmacy Cashier

Finnan's Family Pharmacy
Slidell, LA
11.2021 - 04.2022
  • Registered customer purchases, processed cash transactions, and managed voids, returns, and exchanges. es.
  • Reported prescription errors to pharmacist on duty, adhering to quality assurance and company policies.
  • Operated pharmacy systems to verify patient prescription status, clarifying orders with physicians and pharmacists.
  • Acquired new skills rapidly, applying them to enhance daily operational efficiency.

Summer Camp Counselor

JCC Metairie
Metairie, Louisiana
06.2021 - 07.2021
  • Facilitated engaging camp activities for children of diverse ages and skill levels.
  • Acted as a positive role model, promoting healthy habits and attitudes among campers.
  • Led groups of children safely through various camp activities, ensuring enjoyment and security.
  • Organized and guided group activities by coaching and actively participating with campers.
  • Delivered clear instructions to participants, enhancing fun while maintaining safety standards.

Education

High School Diploma -

Mount Carmel Academy
New Orleans, LA
05.2021

Skills

  • Customer service
  • Food safety
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Efficient service
  • Safe food handling
  • Customer satisfaction
  • Order accuracy

References

Gabrielle Hosli 

    Assistant District Attorney 

    504-376-3656 

    gabriellehosli@gmail.com

Terrance Perkins

    Children's Director/ Assistant Camp Director of Programming Metairie JCC 

(504) 237- 8782

Timeline

Restaurant Server/Cocktail Server

Southern Hotel
02.2025 - Current

Teacher Aide

Our Lady Of Lourdes
11.2023 - 11.2024

Pharmacy Cashier

Finnan's Family Pharmacy
11.2021 - 04.2022

Restaurant Waitress

Walk On's Sports Bistreaux
08.2021 - 01.2025

Summer Camp Counselor

JCC Metairie
06.2021 - 07.2021

Beverage Team Leader

Smoothie King
12.2020 - 12.2022

High School Diploma -

Mount Carmel Academy

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