MARY GRACE SECRETARIA
Pensacola
Summary
To obtain a professional-level position in Hospitality Industry utilizing my abilities in operations and management and be a part of the team to achieve the organization's goals and success.
Overview
9
9
years of professional experience
Work History
Cashier
MBDM Restaurant LLC
Dubai
02.2023 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card.
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted and escorted guests to assigned dining area and presented menus.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Reception/Hostess
Kbabji Abo Ali Restaurant Cafe
Marina
09.2021 - 01.2023
- Receiving calls and make reservation for guest in advance
- Communicate effectively to mangers and other staff members to ensure quality service to guests
- Perform tasks according to SOPs
- Responsible for service prep before, during and after the service
- Take reservations, take orders, food delivery apps, and answer customer inquiries.
Reception/Hostess
Texas De Brazil Restaurant
Dubai
06.2019 - 12.2020
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted and promptly escorted to table.
- Kept track of the dining area and wait times.
- Booked and confirmed reservations.
Reception/Hostess
Marka Holding PJSC
Marina
04.2016 - 08.2018
- Maintained a clean and organized dining area.
- Resolved any customer complaints or issues quickly and professionally.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered telephone to provide dining information and take reservations.
- Greeted customers, answered questions and recommended specials to increase profits.
Reception/Hostess
Xanterra Park
Grand Canyon
03.2015 - 08.2015
- Schedules dining reservations for guests in advance, and as they arrive at the restaurant.
- Greet guests as they arrive, and take them to their seats. And provide a menu, and explain the specials.
- Takes reservations and assigns guests on the waiting list.
- Answers phone calls and customer inquiries.
- Assists restaurant staff when necessary.
- Maintains clean and organized tables, chairs, and dining sets.
Cook
Delaware North
Grand Canyon
03.2015 - 08.2015
- Sweep and mop floors. Cleaned surfaces for closing and shift change.
- Resolved customer complaints.
- Prepared and served to SOP specifications.
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
Education
BACHELOR OF SCIENCE -
HOTEL & RESTAURANT INSTITUTIONAL MANAGEMENT
01.2016
Skills
- Large party preparation
- Reservations management
- Interpersonal skills
- Issue resolution
- Communication Skills
- Problem-solving abilities
- Menu knowledge
- Point of sale systems
- Attention to detail
Timeline
Cashier
MBDM Restaurant LLC
02.2023 - 04.2024
Reception/Hostess
Kbabji Abo Ali Restaurant Cafe
09.2021 - 01.2023
Reception/Hostess
Texas De Brazil Restaurant
06.2019 - 12.2020
Reception/Hostess
Marka Holding PJSC
04.2016 - 08.2018
Reception/Hostess
Xanterra Park
03.2015 - 08.2015
Cook
Delaware North
03.2015 - 08.2015
BACHELOR OF SCIENCE -
HOTEL & RESTAURANT INSTITUTIONAL MANAGEMENT
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