Mary Grace Valdez
San Jose,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Host
Legoland Discovery Center
01.2024 - Current
- Assisted guests with inquiries, providing accurate information about attractions and events.
- Monitored park cleanliness and safety, ensuring compliance with operational standards.
- Collaborated with team members to resolve guest concerns quickly and efficiently.
- Trained new staff on customer service protocols and operational procedures.
- Coordinated with maintenance teams to address any necessary repairs swiftly, minimizing disruption to guests.
- Enforced company policies while maintaining a supportive approach to guests.
- Performed the opening monologue and shared important safety information before activating the ride.
- Operated rides
- Monitored play areas such as a Play Structure to prevent accidents and enforce rules.
- Assisted guests onto rides
- Performing closing tasks: Taking out trash, sweeping, wiping down surfaces, andcompleting closing checklists for different sections of the facility
Bobarista
Teaever
08.2022 - 09.2022
- Brew tea using large pots of water before opening
- Operate cash register
- Make customer orders
- Close up store (cleaning, counting profits, turning off appliances, take out trash)
Secretary
Home Economics Club
- Take the attendance of club members
- Record club meetings with the club treasurer
- Assist with managing club activities and booths with other club officers
Publicist
French Club
- Work closely with the club historian and president to manage club social media
- Create advertisements for club activities
- Gave aesthetic advice to the president for design choices
Education
High School Diploma -
Piedmont Hills High School
San Jose, CA06.2022
GED -
Foothill College
Los Altos, CA08-2025
Associate of Applied Science - Veterinary Technology
Carrington College
San Jose, CA01-2027
Skills
- Fast Learner: I generally learn new things quickly As long as I am given a demonstration and an explanation, I should be able to complete tasks If there are no tasks given to me then I will practice what I’ve been taught and familiarize myself with the environment
- Teamplayer: I have strong manual skills if I have something to look back on for instructions I am able to work with others since I already have experience with club officers The club that I was an officer for have activities that handled food so I’m sure that I will be able to handle the tasks given to me
- Flexible: As long as I am given clear instructions I should be able to do work properly and I can adapt well if something comes up unexpectedly
- Employee communications: I've been able to work will with all members of staff in my current place of work I am able to raise any concerns with management and collaborate with fellow employees
- Organization: I like sorting things into different sections to where they are supposed to be when they are lost Occasionally, I leave instructions for fellow staff with the approval of management so the facility can run smoother when I am away
- File management: In my current place of work, when there are no more tasks to do at the end of the day, I've occasionally requested to my manager to organize papers When there is something that needs to be filled out by other staff, I have taken the papers to them to fill out and leave reminders for other members who aren't working that day
Certification
California Food Handler (National Restaurant Association) Passed California Food Handler Assessment December 29, 2023
Timeline
Guest Experience Host
Legoland Discovery Center
01.2024 - Current
Bobarista
Teaever
08.2022 - 09.2022
Secretary
Home Economics Club
Publicist
French Club
High School Diploma -
Piedmont Hills High School
GED -
Foothill College
Associate of Applied Science - Veterinary Technology
Carrington College