Summary
Overview
Work History
Education
Skills
References
Disclaimer
Timeline
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Mary Grace Villanueva

Training And Quality Manager
Calamba City,Laguna

Summary

Dedicated and results-driven Training and Quality Manager with three years of experience at Peak, poised to leverage comprehensive expertise in training, quality management, and team leadership to excel in a Client Services Manager role. Seeking to apply proven leadership, client relationship management, and strategic planning skills to drive exceptional service delivery, foster client satisfaction, and contribute to the continued growth and success of the organization. Committed to delivering innovative solutions, fostering collaborative partnerships, and exceeding client expectations in a dynamic and fast-paced environment.

Overview

15
15
years of professional experience

Work History

Manager - Training and Quality

PEAK OUTSOURCING INC.
04.2021 - Current

Team Leader (Contractual)

CONCENTRIX
09.2020 - 02.2021

Quality Analyst Account Manager

SYKES ASIA INC
06.2014 - 08.2020

Sales Representative

SITEL PHILIPPINES
05.2011 - 02.2014

Quality Analyst

ALORICA PHILIPPINES
06.2009 - 03.2011

Education

Computer Science -

Montessori Professional College
Calamba City
04.2001 -

Skills

Professionalism

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References

  • Al Niño Arganoza, Support, Peak Outsourcing, +63.998.580.7171
  • Joseph Fulo, Operations, Concentrix, +63.939.883.5031
  • Jonard Rafol, Support, Google - Sykes Asia Inc, +63.995.514.5499
  • Ramoncito Claudio, Operations, Sitel Philippines, +63.917.479.5706

Disclaimer

This is to certify that the above information is true and correct to the best of my knowledge and belief without adding and/or cutting any important facts.

Timeline

Manager - Training and Quality

PEAK OUTSOURCING INC.
04.2021 - Current

Team Leader (Contractual)

CONCENTRIX
09.2020 - 02.2021

Quality Analyst Account Manager

SYKES ASIA INC
06.2014 - 08.2020

Sales Representative

SITEL PHILIPPINES
05.2011 - 02.2014

Quality Analyst

ALORICA PHILIPPINES
06.2009 - 03.2011

Computer Science -

Montessori Professional College
04.2001 -
Mary Grace VillanuevaTraining And Quality Manager