Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
award
Timeline
Generic

Mary Grace A. Caguioa

Anchorage,Alaska

Summary

Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Tagalog(Filipino).

Achievements include expanding customer base,

bringing in new sales revenue and exceeding yearly sales quota. Excellent customer service, research and conflict resolution skills.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant (Position 1)

Providence Alaska Medical Center
Anchorage, AK
04.2007 - Current
  • Support day-to-day operation of hospital.
  • Knowledge of medical terminology, hospital policies, and procedure.
  • Skills in performing variety of tasks independently with minimal direction in timely manner under condition of fluctuating workloads.
  • Ability to work as part of team to accomplish department goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessment
  • Knowledge of data entry, various computer program such as Word, Excel, Outlook Email and SharePoint.

Rehab Therapy Aide (Position 2)

Providence Alaska Medical Center
Anchorage, AK
11.2007 - Current
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Assist Therapist to initiate different patient care plans in hospital setting.
  • Worked in acute care setting and created individualized exercise programs for patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Supported office operations by expertly handling administrative needs.
  • Helped clinical staff with in-office procedures by organizing spaces, passing instruments and scheduling treatment for patient therapy.
  • Worked with customers to understand needs and provide excellent service.

Pharmaceutical Sales Representative

Zuellig Pharma
Makati City, Philippines
11.2001 - 05.2006
  • Responsible for sales and marketing of diverse arrays of Zuellig-Novartis Consumer Health Pharmaceutical products.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Exceeded established sales goals and increased client retention.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, product education, building rapport and consistent communication with clients.
  • Met and exceeded revenue goals by 110% through generating new leads and identifying new clients.

Education

Bachelor of Science - Physical Therapy

Our Lady of Fatima University
Valenzuela, Philippines
10.1998

Google Digital Marketing & E-commerce Professional -

Coursera Online Certificate Course
Online Certification Program

Skills

  • Direct Patient Care
  • Critical Thinking
  • Knowledge of Medical Terminology
  • Pharmaceutical and Consumer Sales
  • Excellent Communication Skills
  • Sales Quota Achievement
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Client Rapport-Building
  • Sales Campaign Development
  • Analytical and Problem Solving Skills
  • Relationship Building Skills
  • Direct Store Delivery (DSD) experience

Accomplishments

  • Excellence Award 2020 & 2021
  • Fireweed Award 2017
  • Stellar Award 2016
  • Medical Representative Of The Year Award 2003
  • Sales Calls Achievement Award 2004
  • Quota Buster & Product Excellence Award 2001 to 2006

Certification

  • Licensed Physical Therapy Assistant
  • Certified Nursing Assistant

award

  • Excellence Award 2021
  • Fireweed Award 2018
  • Stellar Award 2015
  • Pharmaceutical Sales Representative of the Year Award 2004
  • Product Excellence Award 2002

Timeline

Rehab Therapy Aide (Position 2)

Providence Alaska Medical Center
11.2007 - Current

Certified Nursing Assistant (Position 1)

Providence Alaska Medical Center
04.2007 - Current

Pharmaceutical Sales Representative

Zuellig Pharma
11.2001 - 05.2006

Bachelor of Science - Physical Therapy

Our Lady of Fatima University

Google Digital Marketing & E-commerce Professional -

Coursera Online Certificate Course

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Mary Grace A. Caguioa