Summary
Overview
Work History
Education
Skills
Websites
PROFESSIONAL EXCELLENCE SUMMARY
PERSONAL DETAILS
Hobbies and Interests
Timeline
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Mary Andres

Mary Andres

Las Vegas,NV

Summary

Experienced hospitality professional with a strong global background and a proven track record in guest services and front office operations. After a career break to raise a family, I am eager to reenter the workforce and bring my interpersonal skills, organizational abilities, and a customer service expertise to a new and dynamic team. Passionate about delivering exceptional service and contributing to team success in fast-paced environments.

Overview

5
5
years of professional experience

Work History

F&B Hostess/Service Crew Member

AVANI Riverside Bangkok Hotel
06.2016 - 06.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Hotel Front Desk Agent

Amwaj Rotana Hotel
11.2013 - 07.2015
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.

Hotel Front Desk Agent

Souq Waqif Boutique Hotels
01.2012 - 05.2013
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.

Education

Post-Graduate - Mass Communications And Media

University of Saint Joseph
Macao, China
09-2018

Bachelor of Science - Tourism Management

University of San Carlos
Cebu City, Philippines
03-2011

Skills

  • hard-working, committed, driven and reliable
  • Strong Decision-Making abilities
  • Results-focused professional
  • Sense of Ethics and Professionalism
  • Team player
  • Guest relations
  • Guest complaint resolution
  • Complaint handling
  • Hospitality service expertise
  • Guest engagement
  • Exceptional communication
  • Detail-oriented
  • Phone etiquette
  • Patience and empathy
  • Customer service
  • Interactive communication skills
  • Greeting guests
  • Payment processing
  • Special requests handling
  • Performance improvement
  • Reservation coordination
  • Strong interpersonal skills
  • Positive and professional

PROFESSIONAL EXCELLENCE SUMMARY

  • I have worked in various countries worldwide and have grown professionally and personally during my global working profile.
  • Excellent motivational, interpersonal and negotiation skills, able to communicate effectively at all levels. Strong social development, increased leadership skills and abilities in customer relations, demonstrating a strong background in various sectors


PERSONAL DETAILS

  • Nationality: Filipino
  • Marital Status: Married
  • Availability:1 month

Hobbies and Interests

Sports, Travelling, Self-development, Languages, Internet

Timeline

F&B Hostess/Service Crew Member

AVANI Riverside Bangkok Hotel
06.2016 - 06.2017

Hotel Front Desk Agent

Amwaj Rotana Hotel
11.2013 - 07.2015

Hotel Front Desk Agent

Souq Waqif Boutique Hotels
01.2012 - 05.2013

Post-Graduate - Mass Communications And Media

University of Saint Joseph

Bachelor of Science - Tourism Management

University of San Carlos

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Mary Andres