Summary
Overview
Work History
Education
Skills
References
Timeline
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Mary Gretchen Griffith

Clearwater,FL

Summary

Friendly front desk coordinator with several years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations.

Overview

21
21
years of professional experience

Work History

Front Desk Coordinator

Dr George Hitzel DDS
Clearwater, FL
01.2003 - 06.2024
  • Performed data entry duties accurately and efficiently.
  • Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
  • Greeted patients and provided them with necessary paperwork to complete upon arrival.
  • Entered new patient demographics into computer system for medical record keeping purposes.
  • Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
  • Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
  • Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
  • Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
  • Answered incoming calls from patients regarding insurance coverage or billing inquiries.
  • Set up appointment times and handled canceled appointments.
  • Gathered medical information, dental health history and vitals from patients.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Answered and managed incoming calls and emails.

Education

High School Diploma -

Dixie M. Hollins High School
Kenneth City, FL
08-1987

Skills

  • Phone Etiquette
  • Office Administration
  • Insurance Verification
  • Treatment Planning
  • Appointment confirmation
  • Patient Scheduling
  • Knowledge of dental terminology
  • Patient Relations
  • Office Opening and Closing
  • Patient Flow Management
  • Dental staff support
  • Payment Processing
  • Insurance Billing
  • Pleasant speaking voice
  • Front Office Management
  • Punctual and Reliable
  • Problem-Solving
  • Teamwork and Collaboration

References

  • Ernesto Negrete 727-260-0929
  • Hans Jaspers 727-224-8743
  • Dora Vricos 727-687-2126
  • Denise Curado 813-504-4902
  • Christine Wright 727-412-4585

Timeline

Front Desk Coordinator

Dr George Hitzel DDS
01.2003 - 06.2024

High School Diploma -

Dixie M. Hollins High School

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Mary Gretchen Griffith