Mary H. Ratley
Towson,MD
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented certified nursing assistant with successful healthcare experience, personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Travel Certified Nursing Assistant
Terradin
08.2022 - Current
- Maintained best-in-class standards for individualized care in 150-bed unit by continuously checking in with patients and families and quickly providing care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant/Med Tech
Gale Healthcare
06.2020 - Current
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Lead Medication Aide/Certified Nursing Assistant
Joyous Living Center
03.2021 - 01.2022
- Documented care actions by completing records and logs in medical software system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Patient Care Technician- Cardiovascular ICU
Medstar Washinton Hospital Center
02.2019 - 10.2021
- Answered patient assistance calls, assessed needs and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges and transfers to promote team productivity.
Certified Nursing Assistant
Adnet Global
08.2019 - 05.2021
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
Certified Nursing Assistant
Options Healthcare
02.2016 - 05.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
Certified Nursing Assistant
Home Instead
09.2017 - 01.2019
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Comforted family members, offered attentive listening and high level of emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Epic Credentialed Trainer, Resolute Billing
Ettain Group
02.2016 - 07.2018
- Determined proper codes for medical records and patient services.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Created improved filing system to maintain secure client data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Performed targeted collections on past due accounts aged over 60 days.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Lead Direct Support Professional/Medication Technician
AdvoServ
04.2016 - 10.2017
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
Lead Resident Assistant
Tribute Of The Glen
02.2014 - 09.2018
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Responded to room transfers, incident reports and maintenance requests.
- Counseled peers on career, academic and personal concerns.
- Led by example through mature behavior consistent with university regulations and rules.
- Encouraged community atmosphere by implementing educational and social programs.
Education
Bachelor of Science - Medical Billing And Coding
Bryant And Stratton College - Newport News
Newport News, VA05.2026
Certification - Medical Assistant Certificate
Everest College - Chesapeake
Woodbridge, VA10.2016
Skills
- Wound Care
- Mobility Assistance Needs Understanding
- Grooming and Bathing Assistance
- Medical Records Management
- Family Support and Assistance
- Group and Individual Instruction
- Adult Education
- Planning and Coordination
- Computer Technology
- Student Rapport-Building
- Payment Collection
- Electronic Medical Record (EMR) Systems
- Training Manuals and Processes
- Medical Laboratory Procedures
- Culturally Competent Care
- Mobility Assistance Aptitude
- Hospice and Palliative Care
- Patient Admission
- Completing Insurance Forms
- EMR Systems
- Human Anatomy and Physiology
- Customer Relationship Management
- Project Implementation
- Technical Support and Assistance
- Component Replacements
- Medications Familiarity
- Acute and Rehabilitative Care
- EHR Management
- Database Administration
- Health Insurance Verification
Certification
- Va CNA License - 1401122525 Exp. 01/31/2024
- DC CNA License- NA0000810234 Exp. 10/31/2024
- PA CNA License- 20033162 Exp. 05/15/2023
- MD CNA/ GNA License- A00161731 Exp. 11/28/2023
- MD Medication Technician MT0144621 Exp. 11/28/2023
- American Heart Association CPR# 195508016461 Exp: 11/21/2023
- Medical Assistant Certificate
- EPIC Credentialed Trainer- Epic Resolute Professional Billing & Hospital Billing
- EPIC Credentialed Trainer – ClinDoc
- EPIC Credentialed Trainer – STORK
- EPIC Credentialed Trainer- Patient Access or Ambulatory)
- Epic Trainer-Radiant/Cupid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Certified Nursing Assistant
Terradin
08.2022 - Current
Lead Medication Aide/Certified Nursing Assistant
Joyous Living Center
03.2021 - 01.2022
Certified Nursing Assistant/Med Tech
Gale Healthcare
06.2020 - Current
Certified Nursing Assistant
Adnet Global
08.2019 - 05.2021
Patient Care Technician- Cardiovascular ICU
Medstar Washinton Hospital Center
02.2019 - 10.2021
Certified Nursing Assistant
Home Instead
09.2017 - 01.2019
Lead Direct Support Professional/Medication Technician
AdvoServ
04.2016 - 10.2017
Certified Nursing Assistant
Options Healthcare
02.2016 - 05.2019
Epic Credentialed Trainer, Resolute Billing
Ettain Group
02.2016 - 07.2018
Lead Resident Assistant
Tribute Of The Glen
02.2014 - 09.2018
Bachelor of Science - Medical Billing And Coding
Bryant And Stratton College - Newport News
Certification - Medical Assistant Certificate
Everest College - Chesapeake
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