Mary Helen Mijares
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Innovative Call Center Representative with over 10 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
Home Preservation Specialist
Digital Risk
Remote, Las Vegas
08.2020 - 01.2022
- Manage loan portfolios of foreclosure loans according to investor, state, government agency and bankruptcy/foreclosure code guidelines.
- Communicate both approval and denials for modifications, set up customers for short sale or deed in lieu liquidation options.
- Serve as single point of contact to borrowers throughout process of applying for retention options for FHA loans.
- Work closely with foreclosure specialists, attempting to assist customers in foreclosure prevention and/or status updates regarding foreclosure process.
- Maintain great customer relationships with borrowers while effectively solving problems in effort to resolve account delinquency and prevent losses. With a pipeline over 50 files.
Mortgage Loan Processor
Union Bank
La Jolla, CA
11.2013 - 09.2018
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Conducted pre-funding and funding conditions.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Produced and submitted completed loan packages to title and escrow professionals.
Education
No Degree - Medical Billing & Coding
UEI College- Chula Vista, CA
Chula Vista, CASkills
- Quality Control Programs
- Monthly Fee and Payment Collection
- Maintaining Clean Work Areas
- Information Updates
- Client Relations Skills
- Dispute Handling
- Local and State Laws
- Analytical and Critical Thinking
- Risk Mitigation
- Past Due Account Management
- Regulatory Requirements
- Google Drive
- Cloud-Based File Management
- Creative and Adaptable
Reading. crafting and meditation
I enjoy reading
Timeline
Home Preservation Specialist
Digital Risk
08.2020 - 01.2022
Mortgage Loan Processor
Union Bank
11.2013 - 09.2018
No Degree - Medical Billing & Coding
UEI College- Chula Vista, CA
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