MaryHellen A. Pereira
Kearny,NJ
Overview
8
8
years of professional experience
Work History
Receptionist
Professional Physical Therapy
Secaucus, NJ
10.2024 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Created spreadsheets using Microsoft Excel for copays, forms, and patients not scheduled.
Server & Carryout
Maggiano's
Hackensack, USA
10.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction from greeting to final check.
- Accurately took customer orders and entered them into POS systems, minimizing errors and improving kitchen efficiency.
- Handled cash and credit transactions, balancing receipts at the end of each shift with 100% accuracy.
- Responsible for on-time pick up orders.
- Oversee to go orders and delivery coordination
- Ensure guest leave happy with the intent to return.
- Answering phone calls and taking to go orders.
- Train new employees to the company expectations and rules.
- Consistently receiving praise from customers and from management during weekly teammate appreciations.
Receptionist
Professional Physical Therapy
06.2021 - 10.2023
- Worked in the Millburn location, Secaucus location, and remote.
- Check patients in and out of their appointments.
- Scheduling evaluations and following appointment.
- Submitting daily reports on-time using excel spreadsheets.
- Explaining copays, coinsurance's and deductibles based on their personal insurance plans.
- Worked eight months as a virtual receptionist which was a successful trail for the company.
- Tasked with overseeing thirteen different locations while virtual.
Frontend Supervisor
BJ's Wholesale Club
Edison, USA
08.2020 - 06.2021
- Ensure that customers checkout properly on self-checkouts.
- Make sure cashiers are okay and assist when needed.
- Answer phone calls and direct to proper departments.
- Got online orders out the door properly.
- Trained cashiers, online orders, door receipt checker, and cart crew.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Cashier
Buy Rite Liquor Store
Bound Brook, USA
06.2019 - 08.2020
- Assisting guest and make recommendation based on what they are looking for.
- Answering incoming phone calls.
- Restocking shelves and assisting wherever management needed.
- Processing sale transactions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Host & Carryout
Maggiano's
Bridgewater, USA
01.2019 - 06.2019
- Ensure all guests are checked in and accounted for.
- Manage and organizing guest foods.
- Assisting guest, answering phone calls, making reservations, etc.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Frontend Supervisor
Bed Bath & Beyond
Bridgewater, USA
04.2017 - 01.2019
- Entrusted with supervising the customer service department.
- Unwavering problem-solving techniques and outstanding customer service.
- Teammate who assists in organizing shelves, supporting customers, answering phone calls, resolving online orders, remedying customers complaints.
- Ensure customers leave satisfied with intent to return.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Education
High School -
Bound Brook High School
Bound Brook06.2019
30 credits - Human Services: Pre-Social Work
Raritan Valley Community College
Skills
- Good communicator
- Customer service
- Microsoft Excel
- Financial transactions
- Employee training
- Appointment scheduling
- Office organization
- Data inputting
- Team player
- Attentive to detail
- Multitasking and prioritization
References
On Request
Other
Fluent in Portuguese
Languages
Portuguese
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Receptionist
Professional Physical Therapy
10.2024 - Current
Server & Carryout
Maggiano's
10.2023 - Current
Receptionist
Professional Physical Therapy
06.2021 - 10.2023
Frontend Supervisor
BJ's Wholesale Club
08.2020 - 06.2021
Cashier
Buy Rite Liquor Store
06.2019 - 08.2020
Host & Carryout
Maggiano's
01.2019 - 06.2019
Frontend Supervisor
Bed Bath & Beyond
04.2017 - 01.2019
High School -
Bound Brook High School
30 credits - Human Services: Pre-Social Work
Raritan Valley Community College