Mary I Vallegos
Denver,Colorado
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
24
24
years of professional experience
Work History
Service Coordinator
Braconier
08.2018 - 05.2023
- Answer incoming calls for service requests
- Dispatch service call.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
Service Dispatcher
Economy A/C And Heating
12.2014 - 08.2018
- Prepare proposals for service work
- Prepare billing for customers
- Set up Preventive Maintenance contracts
- Work with controls department
- Coordinate on call schedule
- Pay accounts payable to vendors
- Assist office manager with payroll entries
- Contact customers regarding service work performed
- Accounts receivables
- Notary
- North/Western Electrical
- Answer incoming calls for service requests
- Dispatch service call
- Data entry of incoming invoices into quick books
- Data entry of incoming credit card receipts into quick books
- Assist in American Express reconciliation monthly
- On-line bank deposits
- Pay payroll taxes
- Pay accounts payable to vendors
- Assist office manager with payroll entries
- Weekly billing to customers
- Answer incoming calls for service call for Climate Engineering
- Answer incoming calls for Centennial Controls
- Coordinate calls for HVAC service with customers
- Maintain dispatch board
- Prepare invoices for billing., Coordinate technicians and customers with start-ups for chillers, RTU's and owner training
- Maintain spread sheets for certification for purchasing purposes
- Sending start-up letters start-up agreements and closing letters
- Responsible for coordinating training classes, promoting, scheduling, power point presentations, spread sheets
- Billing and tracking of jobs
- Assist customers with technical literature
- Process SWAP forms for Warranties
- Coordinate with Controls Department, meetings, service calls, and scheduling classes
Dispatcher
Job/Climate Engineering/Centennial Controls
09.2013 - 01.2014
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Service Coordinator
AC Mechanical & Engineering
01.2011 - 01.2014
- Coordinate calls for HVAC service with customers
- Maintain ESC dispatch board
- Enter invoices into Quick Books
- Invoices work orders for billing
- Answer incoming calls.
Customer Assurance Administrative Assistant
Lohmiller & Company DBA/ Carrier West
04.2006 - 04.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Sales Assistant/Receptionist
Western Building Services/Comfort Systems
01.2001 - 01.2006
- Assist sales dept in writing of proposals
- Assemble customer specific booklets for sales
- Update weekly sales meeting notes
- Responsible for excel charts for sales dept
- Assist sales manager with details for trade shows
- Power Point presentations
- Ordering of sales/product brochures
- Answering incoming phone lines
- Responsible for in-coming and out-going mail
- Training classes - ordering and budgeting food for classes
- HVAC Service Dispatcher
- Schedule service calls for customers
- Dispatch service calls to Technicians
Service Administration Operations
Siemens Building Technologies
01.1999 - 01.2001
- Responsible for organization of 21 technicians schedules to provide service to customers
- Schedule monthly preventive maintenance customers in with daily service calls
- Track work orders for billing purposes
- Responsible for office administrative work such as writing business letter/reports distribution and mail sorting / distribution, quarterly news letter
- Arrange meeting schedules and meeting room bookings for managers and executives, front desk reception answering phones
- Assist Engineering dept with submittals, O&M's, Blue print copying
- Responsible for product literature library organization and up-keep
- Update accounting monthly and quarterly graphs
- Ordering of office supplies
Education
Emily Griffith Opportunity School
High School Diploma - undefined
Abraham Lincoln High School
1982
Skills
- Computer Skills
- Key boarding 50 wpm, 10 key by touch, M/S Excel, M/S Word, M/S Power Point, M/S Access, MAS 90
- Software, Trend Software, Quick Books, ESC Adobe Photo Shop, Perfect Ware, Colorado Notary
Additional Information
Efficient with Century Link AWAR system
Timeline
Service Coordinator
Braconier
08.2018 - 05.2023
Service Dispatcher
Economy A/C And Heating
12.2014 - 08.2018
Dispatcher
Job/Climate Engineering/Centennial Controls
09.2013 - 01.2014
Service Coordinator
AC Mechanical & Engineering
01.2011 - 01.2014
Customer Assurance Administrative Assistant
Lohmiller & Company DBA/ Carrier West
04.2006 - 04.2009
Sales Assistant/Receptionist
Western Building Services/Comfort Systems
01.2001 - 01.2006
Service Administration Operations
Siemens Building Technologies
01.1999 - 01.2001
Emily Griffith Opportunity School
High School Diploma - undefined
Abraham Lincoln High School