Maryia Britton
Sharon Hill
Summary
Dynamic Customer Support Representative with a proven ability to excel in fast-paced environments while consistently achieving performance targets. Committed to ensuring customers feel valued through attentive problem-solving and meticulous documentation of interactions. Skilled in identifying opportunities to enhance customer satisfaction and foster long-term relationships. Experienced in managing all aspects of warehouse operations, including inventory management and logistics coordination, while leveraging strong communication and leadership skills to promote seamless workflows and team collaboration, all while upholding high safety standards and operational efficiency.
Overview
9
9
years of professional experience
Work History
Banking Customer Service Representative Lead
TD Bank
06.2024 - Current
- Led customer service initiatives, enhancing satisfaction and loyalty across multiple channels.
- Developed training programs for staff, improving service delivery standards and team performance.
- Analyzed customer feedback to identify trends, driving process improvements and strategic adjustments.
- Coordinated cross-functional teams to resolve complex customer issues efficiently and effectively.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted clients with account management, ensuring compliance with banking policies and procedures.
- Mentored new representatives, sharing best practices for effective communication and problem resolution strategies.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
Lead Customer Service Representative
Star Group
05.2022 - 05.2024
- Promoted products to existing customers, increasing sales.
- Answered questions and advised on options, enabling customers to best utilize purchased products.
- Input, tracked and resolved problems with customers' orders.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Trained new personnel regarding company operations, policies and services.
Assistant Distribution Manager
USPack Courier Service
01.2021 - 05.2022
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Managed transportation functions with ERP software and expert planning for daily operations.
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.
- Conferred with customers or supervising personnel to address questions, problems and requests for service or equipment.
- Accomplished daily work targets by efficiently coordinating resources and scheduling crews.
- Resolved customer issues by addressing questions and providing available services.
Team Leader
Wawa Food Markets
01.2017 - 01.2021
- Interacted with customers, ensuring excellent service and experiences to generate repeat business.
- Offered customers information about products, services, prices, and special offers.
- Served as primary point of contact for customer inquires and questions.
- Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Gathered and verified required customer information for tracking purposes.
Education
Diploma -
Harry S Truman
Levittown, PA06-2018
Skills
- Customer Success Management
- Organization and recordkeeping
- Customer Service
- Account Management
- Attention to Detail
- Effective Communication
- Microsoft Exchange
- Multitasking
- Picking and packing
- Packaging and labeling
- Cleaning and organizing
- Warehouse safety
- Clear communication
LANGUAGE
English
Native or Bilingual
Timeline
Banking Customer Service Representative Lead
TD Bank
06.2024 - Current
Lead Customer Service Representative
Star Group
05.2022 - 05.2024
Assistant Distribution Manager
USPack Courier Service
01.2021 - 05.2022
Team Leader
Wawa Food Markets
01.2017 - 01.2021
Diploma -
Harry S Truman