Maryia Strating
Easley,SC
Summary
Motivated account manager with experience in customer service, order-to-cash process and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
KEY ACCOUNT MANAGER: Base Plastics Materials – Automotive, Medical, Industrial
Trinseo
04.2019 - 07.2023
- Defining, developing global strategy @ VW, MOTHERSON (SMP, SMRC, SMR), IKEA, LANXESS, BD (medical) and building of mid/long term account plans Product' portfolio: ABS, PC, PC/ABS, PS, SAN, Sustainable solutions (BIO,recycled). Creating long-lasting customer relationship to ensure a high degree of return business.
- Supporting, connecting, and collaborate with colleagues to ensure collective performance across regions
- Developing and maintaining market intelligence to better understand customer's needs, competitive situation, trends, and future needs
- Creating a pipeline of value growth projects, geographical split and deployment Project Management including cost monitoring, pricing, profitability, assessment, and delivery of change requests
- Monitoring business, continuous margin improvement, tracking and reporting progress vs plan.
Customer Service Representative in Automotive industry
Trinseo
04.2018 - 03.2019
- Managing Order-to -Cash Process in Automotive Business Daily handing and dealing with “Voice of customer” by improving customer's expectations, preferences and reducing aversions
- Working with various business functions such as Sales, Finance, Planning, Marketing, Logistic, etc.
- Supporting Sales & Planning Team with short-term product forecast Participation in consignment stock and SOX audits. Analytical work with SAP reporting system (open orders reports, customer demand, missing prices, credit block orders report etc.) Handing logistic / carrier issues and improving internal logistic processes.
Customer Service Representative in Automotive industry
Dow Chemical
09.2013 - 03.2018
- Internal Sales support at leading Auto OEMs, Tiers and Aftermarket customers in EMEAI region Coordination of Order-to-Cash Process
- Handling of complex orders, such as export, inter-area orders, consignment stock, third part shipment.
- Handling Customer's Need Analysis
- Focal Point for improvement of Order-to-Cash processes at OEMs (incl. order automation, optimization of work processes, Hidden Factor Analyses, improvement of internal metrics)
- Preparation and execution of SAP system change from R2 to R3 for “Order-to-Cash” in EMEAI region
- Implementation of order automation at OEM's (Elemica) Participation in internal and external Audits
- Certification ISO TS16949:2009
Education
Bachelor of Science - Sales Management
University of Applied Sciences
Worms, Germany03.2013
Slavic philology, Computer linguistic -
Heidelberg University
Heidelberg, Germany01.2009
Faculty of Intercultural communication, English -
Minsk State Linguistic University
Minsk, Belarus01.2006
Skills
- Key Account Management
- Working in intercultural environment
- Knowledge of Automotive, Medical and Industrial markets
- Account development
- Order-to-Cash management
- Office Pack, Outlook
- SAP R3, Elemica
- OEM's supplier portals
- Sales Force (CRM tool), Qlik
- Teamwork
- High learning ability
- Very good self-management
- High motivation
- Stress resistance
- Accountable
- Very good communicative skills
Hobbies and Interests
- Foreign travel and new cultures
- Hiking
Languages
English
Full Professional
German
Full Professional
Russian
Native or Bilingual
Personal data
Born: May 1st 1986
I got married in September 2023 and moved to the USA from Germany. It took some time to have all formalities settled and to receive the US - work authorization.
Timeline
KEY ACCOUNT MANAGER: Base Plastics Materials – Automotive, Medical, Industrial
Trinseo
04.2019 - 07.2023
Customer Service Representative in Automotive industry
Trinseo
04.2018 - 03.2019
Customer Service Representative in Automotive industry
Dow Chemical
09.2013 - 03.2018
Bachelor of Science - Sales Management
University of Applied Sciences
Slavic philology, Computer linguistic -
Heidelberg University
Faculty of Intercultural communication, English -
Minsk State Linguistic University
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