Skilled in housekeeping and cleaning, with a proven track record at Quality Building Services for enhancing guest satisfaction through efficient housekeeping office management and teamwork. Excelled in laundry coordination and housekeeping procedures, boosting team productivity by 20%. Demonstrates strong communication skills and a commitment to maintaining high cleanliness standards.
Hi, I’m
Maryidres Rivera
The Bronx,NY
Summary
Overview
7
years of professional experience
Work History
Quality Building Services
Housekeeping
06.2019 - 11.2021
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Quality Building Services
Housekeeping
06.2019 - 11.2021
Job overview
- Promoted a clean working environment by conducting regular housekeeping tasks within engine room spaces.
- Collaborated with housekeeping to ensure timely room turnover and optimal guest experience.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Enhanced team efficiency by providing support and guidance in daily housekeeping tasks.
- Ensured smooth lounge operations by effectively coordinating with catering, housekeeping, and other departments.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Maintained cleanliness standards throughout the store environment by adhering to daily housekeeping routines.
- Collaborated with housekeeping and maintenance teams to resolve guest issues in a timely manner.
- Collaborated with housekeeping staff to ensure timely room availability and high cleanliness standards.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Managed daily operations, including reservations, housekeeping, and maintenance, for seamless guest experiences.
- Followed sanitation and good housekeeping practices.
- Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
- Maintained high standards of cleanliness throughout the store premises by implementing strict housekeeping routines.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
- Inspected rooms for damages and sufficient housekeeping practices.
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Streamlined housekeeping processes for increased efficiency by implementing new cleaning techniques.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
Temco Industries Building Maintenance
Housekeeping
10.2014 - 06.2019
Job overview
- Collaborated with housekeeping to ensure timely room turnover and optimal guest experience.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Promoted a clean working environment by conducting regular housekeeping tasks within engine room spaces.
Education
Theodore Roosevelt High School 500 East Fordham Rd, Bronx NY 10458
High School Diploma
University Overview
Skills
- Housekeeping and cleaning
- Housekeeping Liaison
- Housekeeping support
- Housekeeping procedures
- Laundry and housekeeping coordination
Critical thinking
Infant care experience
Meal and snack times
Pet care experience
Arts and crafts
Laundry assistance
Outdoor activity planning
Multitasking and organization
Cleaning and organizing
Light housekeeping
Active listening
Board games
Decoration design
Event planning expertise
Menu planning
Vendor negotiation
Entertainment planning
Party preparation
Customer service
Problem-solving
Attention to detail
Room setup and breakdown
Project management
Special events planning
Meeting planning
Fundraising events
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping
Quality Building Services
06.2019 - 11.2021
Housekeeping
Quality Building Services
06.2019 - 11.2021
Housekeeping
Temco Industries Building Maintenance
10.2014 - 06.2019
Theodore Roosevelt High School
High School Diploma
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