Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Mary Flores

Weatherford,OK

Summary

Dynamic and results-oriented professional with extensive experience in customer support and administrative roles, notably at Birthday Dreams. Excelled in streamlining operations, enhancing customer satisfaction, and training new hires, demonstrating exceptional attention to detail and a positive attitude. Proficient in MS Office, with a proven track record of improving efficiency and accuracy in fast-paced environments.

Overview

26
26
years of professional experience
1
1
year of post-secondary education

Work History

Operations Assistant

Birthday Dreams
05.2024 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Prepared and delivered operational performance reports to inform management.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.

Finance Assistant

Siemens Business Services
04.2004 - 06.2026
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Processed daily financial transactions in support of finance team objectives.
  • Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
  • Input financial data and produced reports using [Software].
  • Enhanced team productivity with organization of financial documents, making information retrieval more efficient.
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.

Call Center Representative

Bancfirst Corp Ok
08.2020 - 04.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Assistant Manager

Columbia Square Apartments
03.2011 - 02.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Call Center Representative

I-Wireless
03.2008 - 09.2009
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Security Dispatcher

Microsoft
07.2000 - 04.2004
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.

Education

No Degree - Medical Coding & Billing Certification

Preppy.org
Online
03.2024 - 03.2025

High School Diploma -

Dixon High School
Dixon
06-1998

Skills

  • Positive attitude
  • Attention to detail
  • Professional and friendly
  • Customer support
  • MS office
  • Administrative support
  • Work Planning and Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Operations Assistant

Birthday Dreams
05.2024 - Current

No Degree - Medical Coding & Billing Certification

Preppy.org
03.2024 - 03.2025

Call Center Representative

Bancfirst Corp Ok
08.2020 - 04.2021

Assistant Manager

Columbia Square Apartments
03.2011 - 02.2013

Call Center Representative

I-Wireless
03.2008 - 09.2009

Finance Assistant

Siemens Business Services
04.2004 - 06.2026

Security Dispatcher

Microsoft
07.2000 - 04.2004

High School Diploma -

Dixon High School

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Mary Flores