Mary J Flores
covington
Summary
Dynamic and results-oriented professional with extensive experience in customer support and administrative roles, notably at Birthday Dreams. Excelled in streamlining operations, enhancing customer satisfaction, and training new hires, demonstrating exceptional attention to detail and a positive attitude. Proficient in MS Office, with a proven track record of improving efficiency and accuracy in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Operations Assistant
Birthday Dreams
05.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Call Center Representative
Bancfirst Corp Ok
08.2020 - 04.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
I-Wireless
03.2008 - 09.2009
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Medical Coding & Billing
Preppy.org
Online01-2025
High School Diploma -
Dixon High School
Dixon06-1998
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- MS office
- Administrative support
- Work Planning and Prioritization
Timeline
Operations Assistant
Birthday Dreams
05.2024 - Current
Call Center Representative
Bancfirst Corp Ok
08.2020 - 04.2021
Call Center Representative
I-Wireless
03.2008 - 09.2009
No Degree - Medical Coding & Billing
Preppy.org
High School Diploma -
Dixon High School
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