Summary
Overview
Work History
Education
Skills
Timeline
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Mary J Richardson RN, BSN

Fowlerville,MI

Summary

Dynamic nursing leader with extensive experience at Heartfelt Care Inc., excelling in staff recruitment and retention while fostering a culture of continuous learning. Proven track record in enhancing patient satisfaction and ensuring compliance with healthcare regulations. Strong critical thinking skills complemented by a commitment to quality improvement and effective team collaboration.

Overview

31
31
years of professional experience

Work History

Director of Nursing

Heartfelt Care Inc.
07.2020 - Current
  • Participated in management team meetings to discuss patient status, census changes, and patient complaints or concerns.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Performed ""in home visits" to observe care and interview staff, residents, and families.
  • Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
  • Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
  • Planned and assigned workload to [Number]-person nursing staff to direct patient care.
  • Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
  • Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
  • Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
  • Evaluated work performance of +/- 20 nursing personnel to determine wage increases and implement discipline.
  • Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
  • Contributed to organizational strategic planning efforts by providing insights on nursing best practices, workforce development issues, and healthcare trends affecting service delivery models.
  • Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Assistant Director of Nursing

Heartfelt Care Inc.
01.2014 - 07.2020
  • Performed rounds to observe care and interview staff, residents, and families.
  • Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
  • Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
  • Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
  • Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
  • Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.

University of Michigan Medical Center

University of Michigan
05.1994 - 07.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Positions held:


  • Branden Neonatal Intensive Care Unit
  • Anesthesia Technician II
  • Anesthesia Technician I
  • Phlebotomist II (in-patient staff)
  • Phlebotomist I (out-patient clinic)

Education

Nursing Science

University of Michigan, School of Nursing
Ann Arbor, MI

Skills

  • Nurse education and training
  • Leadership and guidance
  • Quality improvement
  • Strong work ethic
  • Policies compliance enforcement
  • Staff recruitment and retention
  • Staff scheduling
  • Critical thinking
  • Documentation and reporting
  • Clinical documentation

Timeline

Director of Nursing

Heartfelt Care Inc.
07.2020 - Current

Assistant Director of Nursing

Heartfelt Care Inc.
01.2014 - 07.2020

University of Michigan Medical Center

University of Michigan
05.1994 - 07.2014

Nursing Science

University of Michigan, School of Nursing

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