Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY JANE AZARES

Spring,NY

Summary

Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Attentive [Job Title] with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children. Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to [Number] children while preparing meals and managing personal, medical and educational activities for each child. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Babysitter

Andrew Orchulli
03.2020 - 01.2024
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Accompanied children to various appointments providing emotional support and ensuring their physical wellbeing.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Prepared healthy, age-appropriate snacks and meals.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Provided safe transportation to and from school and extracurricular activities.
  • Played games, worked on puzzles, and read books to young children.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Supervised children on playground to help develop physical and social skills.
  • Planned fun outings and educational activities to keep children entertained.
  • Taught children basic life skills, manners and personal hygiene.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Identified warning signs of emotional and developmental problems in children.
  • Encouraged children to be understanding and patient with others.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Reassured children when upset providing emotional support and stability.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Assistant Operations Supervisor

VIP AMBULETTE INC.
01.2017 - 12.2019
  • Provided exceptional support to employees, resolving issues quickly to minimize downtime.
  • Improved customer satisfaction by ensuring timely order fulfillment and addressing issues promptly.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Fostered a positive work environment that encouraged teamwork, collaboration, and continuous learning among co-workers.
  • Led departmental strategy, innovation and continuous improvement while embracing change.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Troubleshot equipment to reduce service calls and downtime.
  • Cultivated professional working relationships with peers and management.
  • Coordinated staff scheduling, maximizing efficiency while minimizing transport and fuel expenses.

Medical Transport Service Representative

VIP AMBULETTE INC.
09.2012 - 12.2016
  • Provided exceptional support to employees, resolving issues quickly to minimize downtime.
  • Improved customer satisfaction by ensuring timely order fulfillment and addressing issues promptly.
  • Managed internal operational standards and productivity targets.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Motivated and trained employees to maximize team productivity.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Fostered a positive work environment that encouraged teamwork, collaboration, and continuous learning among staff members.
  • Led departmental strategy, innovation and continuous improvement while embracing change.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Troubleshot equipment to reduce service calls and downtime.
  • Cultivated professional working relationships with peers and supervisors.
  • Coordinated staff scheduling, maximizing efficiency while minimizing transportation expenses.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Promptly responded to inquiries and requests from prospective customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Used [Software] to schedule appointments.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Verified insurance eligibility and coverage for patients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Responded proactively and positively to rapid change.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

Bachelor of Science - Information Technology

St Paul University
Iloilo, Philippines
05.2011

Skills

  • Customer Data Confidentiality
  • Complaint resolution
  • Administrative and Office Support
  • Payment Processing
  • Data Management
  • Client Relations
  • Route Management
  • Complaint Handling
  • Recordkeeping strengths
  • Reading Comprehension
  • Teamwork and Collaboration
  • Record preparation
  • Quality Control
  • Multi-line phone talent
  • Follow-up skills
  • Database Management
  • Appointment Scheduling
  • Computer Skills
  • Customer Retention Strategies
  • Service standard compliance

Timeline

Babysitter

Andrew Orchulli
03.2020 - 01.2024

Assistant Operations Supervisor

VIP AMBULETTE INC.
01.2017 - 12.2019

Medical Transport Service Representative

VIP AMBULETTE INC.
09.2012 - 12.2016

Bachelor of Science - Information Technology

St Paul University
MARY JANE AZARES