Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Mary Jane Dillinger

Brandon

Summary

Professional hospitality expert with a proven track record in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong emphasis on team collaboration, adaptability, and consistently achieving high-quality results. Demonstrated skills in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Recognized for reliability, an outgoing personality, flexibility, and the ability to create positive experiences for patrons.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Emperpors Club
02.2024 - Current
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Bartender Shift Manager

The Brass Tap
10.2015 - 12.2024
  • Franchise trainer for onboard/new hire while opening new locations in and out of the state
  • In house manager/bartender/trainer
  • Engaged with patrons to create a memorable environment, encouraging repeat visits.
  • Addressed operational challenges by implementing creative solutions to improve workflow.
  • Anticipated customer needs to provide tailored recommendations and enhance satisfaction.
  • Developed contingency plans to manage unexpected situations without service disruption.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.

Cocktail Waitress

Emperors Club
01.2013 - 10.2015
  • Delivering proper drinks and order in a timely manner while working with the bartender to maintain a safe and healthy environment for customers and staff
  • uccessfully managed large groups of guests during peak hours
  • Worked in fast-paced environments
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Utilized multitasking skills to efficiently serve multiple guests simultaneously during peak hours.
  • Collaborated with bartenders to ensure seamless communication and teamwork during high-volume shifts.
  • Carried out complete opening, closing and shift change duties to keep the club working efficiently and teams ready to meet customer needs.

Sales Associate

Piece 'N' Tell
01.2012 - 01.2013
  • Seasonal Work as sales associate working to make sure proper sales goals were met
  • Providing excellent customer service while giving proper prices on inventory and handling money with honesty and integrity
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Leary Tech High School
01.2012

Skills

  • Order Management
  • Facilitating Staff Communication
  • Engaging Customers
  • Menu Presentation Skills
  • Providing Strategic Recommendations
  • Food and Beverage Expertise
  • Ensuring Clean Workspaces
  • Strong multitasking
  • Customer service
  • Responsible alcohol service
  • Payment processing
  • Team training and development

Personal Information

Date of Birth: 12/26/93

Certification

  • Florida Alcohol Seller Server-Florida Bartender License (October, 14th, 2022-Valid for 3 years)

Timeline

Bartender

Emperpors Club
02.2024 - Current

Bartender Shift Manager

The Brass Tap
10.2015 - 12.2024

Cocktail Waitress

Emperors Club
01.2013 - 10.2015

Sales Associate

Piece 'N' Tell
01.2012 - 01.2013

High School Diploma -

Leary Tech High School

Similar Profiles

CREATE PROFILE
Mary Jane Dillinger